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Caregiver/ Manager Resume Example

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CAREGIVER/ MANAGER
Professional Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Schedule Management
  • Project planning
  • Light cleaning
  • Employee hiring and retention
  • Filing and data archiving
  • Staff collaboration
  • Cooking meals
  • Meeting planning
  • Medication Management
  • Errands
  • Critical thinking
Work History
Caregiver/ Manager , 02/2014 to 03/2020
Quality In Home Care LLC – Ormond Beach, FL
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Documented vitals, behaviors and medications in client medical records.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Scheduled and accompanied clients to medical appointments.
  • Supervised Number household staff, contractors and vendors.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Assisted patients with self-administered medications through Action and Action.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Monitored and assisted residents through individual service plans.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Guided patients to restroom, Action and Action to support bladder and bowel relief requirements.
Night Auditor, 05/2008 to 02/2014
Hampton Inn & Suites – Indianapolis, IN
  • Processed arrivals and departures for hotel guests, handling approximately Number guests per shift.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk using Skill and Skill, reducing errors Number%.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Performed nightly updates to room charges and rates.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Took reservations over phone and through email, recording guest information in Software and verifying details.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
Collections Specialist, 09/2000 to 05/2008
Conseco Fiance – Carmel, IN
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Maintained high volume of calls to meet demands of busy group.
  • Managed legal invoice processing for litigation by foreclosure attorneys.
  • Trained new team members on scripts, company services and performance strategies and provided mentoring.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Collected documents and made portfolios for collections accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
  • Processed payments and contracts on accounts.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Used skip tracing and other techniques to locate debtors.
  • Achieved performance goals on consistent basis.
  • Processed payments and applied to customer balances.
Activities Assistant, 04/1998 to 09/2000
Greentree Retirement – Indianapolis, IN
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
  • Scheduled movies, entertainment and other special events.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
  • Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
  • Engaged residents through events, small groups and personal attention.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Transported and escorted program participants to and from activities and on field trips.
Education
Diploma : General Studies, 05/1999
Lawrence Central High School - Indianapolis, IN
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Resume Overview

Companies Worked For:

  • Quality In Home Care LLC
  • Hampton Inn & Suites
  • Conseco Fiance
  • Greentree Retirement

School Attended

  • Lawrence Central High School

Job Titles Held:

  • Caregiver/ Manager
  • Night Auditor
  • Collections Specialist
  • Activities Assistant

Degrees

  • Diploma : General Studies , 05/1999

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