Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care. Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Reliable personal care professional bringing and experience in Personal Care Assistant roles. Accustomed to addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Skills
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Experience
Caregiver, 02/2022 - Current
Lifewell Senior Living – Schertz, TX,
Lifewell Senior Living – Schertz, TX,
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Phlebotomy Technician, 04/2022 - 05/2022
Ace Hardware – Manitowoc, WI,
Ace Hardware – Manitowoc, WI,
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Verified collection orders and communicated discrepancies to nurses.
- Built trust and minimized patient discomfort during phlebotomy procedures.
- Interviewed patients and documented details to update and file paperwork.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Conducted various blood tests and updated results into paper and electronic charts.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Interacted with patients to gather and record data prior to blood draws.
- Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing tests.
- Sterilized instruments and prepared exam rooms per day.
Assistant Store Manager, 05/2016 - 07/2020
Bootbarn, Inc. – Greenville, SC,
Bootbarn, Inc. – Greenville, SC,
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Examined merchandise to correctly price and display products.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Housekeeper, 07/2011 - 09/2012
Community Health System – Roswell, NM,
Community Health System – Roswell, NM,
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Created inventory checklists and stocked housekeeping carts daily.
- Performed linen washing, dishwashing, vacuuming, dusting and mopping.
- Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
- Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
- Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Caregiver, 12/2010 - 04/2011
Lifewell Senior Living – Richmond, TX,
Lifewell Senior Living – Richmond, TX,
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene.
- Provided ongoing compassionate patient care for each client.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Provided patients with transportation to and from doctor appointments.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Intake Administrative Assistant, 09/2008 - 11/2009
Lifewell Senior Living – Tampa Palms, FL,
Lifewell Senior Living – Tampa Palms, FL,
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Processed paperwork, obtained billing forms and secured confidential information.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Helped patients complete paperwork and explained processes and procedures.
- Updated patient financial information to promote accurate record keeping.
- Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
- Communicated with patients to gather intake data and verify chart information.
- Prepared new charts, updated existing charts and managed records transfers between offices.
- Assisted with hospital admissions and paperwork.
Caregiver, 12/2007 - 07/2008
Apollo Medical Holdings, Inc. – Monterey Park, CA,
Apollo Medical Holdings, Inc. – Monterey Park, CA,
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted patients with daily personal hygiene.
- Cooked appetizing and satisfying meals and snacks.
- Assisted patients with bathing, dressing, daily hygiene care and grooming.
- Tracked and reported clients' progress based on observations and conversations.
- Provided patients with transportation to and from doctor appointments.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Medical Assistant, 02/2004 - 08/2007
Gonzaba Medical Group – City, STATE,
Gonzaba Medical Group – City, STATE,
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for patients each shift.
- Used diffrent softwares to process patient payments and update accounts.
Education and Training
Certification: Phlebotomy, Expected in 04/2022
Medcert - Lubbock, TX,
Medcert - Lubbock, TX,
: Medical Assisting, Expected in 01/2004
Texas Careers - Lubbock, TX,
Texas Careers - Lubbock, TX,
High School Diploma: , Expected in 05/2000
Brownfield High School - Brownfield, TX
Brownfield High School - Brownfield, TX
Certifications
- Phlebotomy Technician (PT)
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School Attended
- Medcert
- Texas Careers
- Brownfield High School
Job Titles Held:
- Caregiver
- Phlebotomy Technician
- Assistant Store Manager
- Housekeeper
- Caregiver
- Intake Administrative Assistant
- Caregiver
- Medical Assistant
Degrees
- Certification
- Some College (No Degree)
- High School Diploma
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