Flexible Customer Service Representative offering 20+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Skills
Team Management
Conflict Resolution
Computer Skills
Flexible Schedule
Customer Service
Good Work Ethic
Organizational Skills
Basic Math
People Skills
PPE Use
Supervision & Leadership
Reliable & Trustworthy
Friendly, Positive Attitude
Planning & Organizing
Active Listening
Data Management
Experience
Caregiver, 01/2019 to Current Chestnut Knoll Personal Care And Memory Care – Boyertown, PA,
Followed care plan and directions to administer medications.
Laundered clothing and bedding to prevent infection.
Maintained clean and well-organized environment for client happiness and safety.
Improved patient outlook and daily living through compassionate care.
Reported concerns to nurse supervisor to promote optimal care.
Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
Monitored vital signs and medication use, documenting variances and concerning responses.
Assisted with meal planning to meet nutritional plans.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Built strong and trusting rapport with clients and loved ones.
Monitored health and well-being of clients and reported significant health changes.
Customer Service Representative, 08/2018 to 01/2019 Philips – San Antonio, TX,
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered customer questions and addressed concerns resulting in reduction in customer complaints.
Documented customer correspondence in CRM to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered inbound calls, chats and emails to facilitate customer service.
Consulted with customers to resolve service and billing issues.
Upheld quality control policies and procedures to increase customer satisfaction.
Processed documentation and troubleshot discrepancies to build client rapport.
Reviewed account and service histories to identify trends and resolve issues.
Audited customer account information to identify issues and develop solutions.
Upheld privacy and security requirements for customer information.
Explained benefits, features and recommendations to maximize client retention.
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