- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Flexible Customer Service Representative offering 20+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
- Team Management
- Conflict Resolution
- Computer Skills
- Flexible Schedule
- Customer Service
- Good Work Ethic
- Organizational Skills
- Basic Math
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- People Skills
- PPE Use
- Supervision & Leadership
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Planning & Organizing
- Active Listening
- Data Management
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Caregiver, 01/2019 to Current
Chestnut Knoll Personal Care And Memory Care – Boyertown, PA,
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Reported concerns to nurse supervisor to promote optimal care.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
Customer Service Representative, 08/2018 to 01/2019
Philips – San Antonio, TX,
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Reviewed account and service histories to identify trends and resolve issues.
- Audited customer account information to identify issues and develop solutions.
- Upheld privacy and security requirements for customer information.
- Explained benefits, features and recommendations to maximize client retention.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Substitute Teacher, K-12, 08/2010 to 05/2015
SubTeach USA – City, STATE,
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Monitored appropriate use and care of equipment, materials and facilities.
- Managed high school classrooms during teacher absences.
- Reported problem students to principal to maintain control of classroom.
- Directed group activities to promote immersive, play-based learning.
- Recorded attendance data to report to program managers.
- Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
Americorp, 08/2007 to 12/2007
Warren School District – City, STATE,
- Offered students personalized educational, behavioral and emotional support.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Maintained focused, inclusive and supportive learning environments.
- Created and distributed instructional materials for group and one-on-one use.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Took attendance, graded assignments and maintained routine student records.
- Kept over [Number] students safe in classroom and outside environments.
- Organized and distributed homework, textbooks, classroom supplies and other learning materials.
- Utilized curriculum with life-based approach.
- Supplied one-on-one attention to each student during group activities.
- Applied positive reinforcement to redirect negative behaviors.
- Distributed textbooks, workbooks, papers and pencils to students.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Assisted children at stations during small-group learning periods.
- Utilized various instructional approaches to increase student participation and assess learning styles.
GED: , Expected in 12/2002
Ontario High School - Ontario, CA
GPA:
: Medical Assisting, Expected in
Remington College - Little Rock, AR,
GPA:
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