Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Flexible Customer Service Representative offering 20+ years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

  • Team Management
  • Conflict Resolution
  • Computer Skills
  • Flexible Schedule
  • Customer Service
  • Good Work Ethic
  • Organizational Skills
  • Basic Math
  • People Skills
  • PPE Use
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Active Listening
  • Data Management
Caregiver, 01/2019 to Current
Chestnut Knoll Personal Care And Memory CareBoyertown, PA,
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals when necessary.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted with meal planning to meet nutritional plans.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
Customer Service Representative, 08/2018 to 01/2019
PhilipsSan Antonio, TX,
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Audited customer account information to identify issues and develop solutions.
  • Upheld privacy and security requirements for customer information.
  • Explained benefits, features and recommendations to maximize client retention.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Substitute Teacher, K-12, 08/2010 to 05/2015
SubTeach USACity, STATE,
  • Enforced classroom routines to keep students on schedule and operating at consistent level.
  • Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
  • Maintained student attendance and assignment records to prevent lapses during teacher absences.
  • Established and enforced rules for behavior and procedures to maintain order among students.
  • Monitored appropriate use and care of equipment, materials and facilities.
  • Managed high school classrooms during teacher absences.
  • Reported problem students to principal to maintain control of classroom.
  • Directed group activities to promote immersive, play-based learning.
  • Recorded attendance data to report to program managers.
  • Followed lesson plans provided by classroom teacher to facilitate appropriate learning experience for students.
Americorp, 08/2007 to 12/2007
Warren School DistrictCity, STATE,
  • Offered students personalized educational, behavioral and emotional support.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Maintained focused, inclusive and supportive learning environments.
  • Created and distributed instructional materials for group and one-on-one use.
  • Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Took attendance, graded assignments and maintained routine student records.
  • Kept over [Number] students safe in classroom and outside environments.
  • Organized and distributed homework, textbooks, classroom supplies and other learning materials.
  • Utilized curriculum with life-based approach.
  • Supplied one-on-one attention to each student during group activities.
  • Applied positive reinforcement to redirect negative behaviors.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Communicated confidential details about student behavior and performance with parents and authorized parties.
  • Assisted children at stations during small-group learning periods.
  • Utilized various instructional approaches to increase student participation and assess learning styles.
Education and Training
GED: , Expected in 12/2002
Ontario High School - Ontario, CA
: Medical Assisting, Expected in
Remington College - Little Rock, AR,

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School Attended

  • Ontario High School
  • Remington College

Job Titles Held:

  • Caregiver
  • Customer Service Representative
  • Substitute Teacher, K-12
  • Americorp


  • GED
  • Some College (No Degree)

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