caregiver resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Experienced Personal Assistant effective at minimizing hassles and alleviating client concerns through effective schedule coordination. Demonstrated proper attention to personal hygiene and dress. Proficient in event planning and household administration.

Energetic, motivated [Job Title] with highly organized nature and skills in balancing needs of clients in both personal and professional capacities.

Accurate, assertive and adaptable Personal Assistant effective at multitasking in challenging situations. Committed to meeting critical deadlines. Ready to provide indispensable aid in completing [Task] to provide [Result].

Multi-talented Personal Care Aide with [Number] years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, [Task] and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.

  • First aid and safety
  • Community integration
  • Client documentation
  • Community activities
  • Care plan management
  • Compassionate client care
  • Case management
  • Case management experience
  • Administrative support specialist
  • Business correspondence
  • Housekeeping
  • Meal preparation
  • Medication administration
  • Client satisfaction
  • Active listening
  • Physical therapy
  • Database management
  • Cash management experience
  • Proper phone etiquette
  • Coordination skills
  • Records management
  • Quality program protocols
  • Records maintenance
Caregiver, 03/2017 to 08/2019
ChrysalisMurray, UT,
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Transported patients to and from medical, dental and personal care appointments.
Customer Service Manager, 09/1999 to 03/2011
Duck Creek TechnologiesChicago, IL,
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Automated contact management system to maintain efficient client organization.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Scheduled appointments with [Job title]s to meet customer needs and resolve key concerns.
  • Trained new employees on company policies, procedures, [Type] techniques and customer service standards.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
Clerk, 02/1996 to 03/1999
Select Energy, IncDallas, TX,
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with [Type] standards.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Answered multi-line telephone system in [Type] setting and routed calls across [Number]-person exchange.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Addressed all information updates by making changes to records in [Type] system.
  • Observed all deadlines, enabling timely completion of tasks.
  • Pulled and organized requested documentation.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
Customer Service Representative, 02/1988 to 11/1995
VallenMount Holly, NC,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
Education and Training
High School Diploma: , Expected in 06/1989 to La Mirada High School - La Mirada, CA

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Resume Overview

School Attended

  • La Mirada High School

Job Titles Held:

  • Caregiver
  • Customer Service Manager
  • Clerk
  • Customer Service Representative


  • High School Diploma

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