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Professional Summary
Very motivated and confident with strong leadership skills dedicated and knowledgeable in customer service professional with extensive experience in [healthcare] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Emotional and Social Support
Nutrition and Diet
Observation Documentation
Electronic Recordkeeping
Caregiver Relations
Activities of Daily Living
Bed Making and Linen Changes
Bathing and Dressing
Preparing Meals
General Housekeeping Abilities
Customer Support
Exceptional Communicator
Understanding Customer Needs
Work History
08/2022 to CurrentCaregiverHonor Home Care | Santa Ana, CA,
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Facilitated personal hygiene management, feeding and ambulation.
Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Shopped for groceries regularly in order to keep house stocked with necessities
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance
Built strong relationships with clients to deliver emotional support and companionship
11/2021 to 07/2022Teacher's AssistantHackensack University Medical Center | Plainfield, NJ,
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Handed out classroom materials, like pencils, paper and crayons.
Worked with lead teacher to monitor class schedule and take attendance.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Supported student learning objectives through personalized and small group assistance.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Provided support to help students with special needs learn and grow.
Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
Maintained safety and security by overseeing students in recess environments
Applied specialized teaching techniques to reinforce social and communication skills
Reviewed lesson material with students individually or in small groups
06/2020 to 10/2021Assistant ManagerRubio's Restaurants, Inc. | Clovis, CA,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Monitored security and handled incidents calmly.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Planned team-building exercises to increase employee performance and job satisfaction.
Developed strategy to increase sales and drive profits
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Strengthened operational efficiency to remain cost-effective while maintaining quality service
Mentored team members to enhance professional development and accountability in workplace
10/2018 to 07/2021Sales AssociateNorthern Tool | Plano, TX,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained customer satisfaction with quick and professional handling of product returns.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Loaded and unloaded merchandise using ladder and pallet jack.
Education
Expected in 06/2018High School Diploma | Hillcrest Highschool, Country Club Hills, IL, GPA:
Certifications
Emergency Prepareness Child Care Training - [11/2021]
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