LiveCareer-Resume

caregiver resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • HIPAA Compliance
  • Time Management
  • Verbal and Written Communication
  • First Aid and Safety
  • Critical Thinking
  • Attentive to People
  • First Aid Certification
  • Problem Identification
  • Inbound and Outbound Calling
  • Customer Support
  • Data Entry and Maintenance
  • Translation and Interpretation Services
  • 35+ wpm Typing Speed
  • POS Systems and Ordering Platforms
  • Data Entry
  • Problem Resolution
  • Software Troubleshooting
  • Proficiency in Microsoft Office and G Suite
  • Call Documentation Skills
  • Communicating With Clients
  • Call Controlling
Experience
04/2019 to 04/2022
Caregiver Oakmont Management Group Rohnert Park, CA,
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Drove clients to doctors' appointments and social outings.
  • Consulted with client care team to continually update care plans.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Contributed to case reviews of client status and progress.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Assisted clients with maintaining good personal hygiene.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Monitored health and well-being of clients and reported significant health changes.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Recorded client status progress and challenges in logbooks and reports.
08/2016 to 12/2018
Historian, Call Center, Data Entry Batteries Plus, Llc Roswell, GA,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Documented historical accounts of social, political and economic changes to advance knowledge of specific geographic groupings and cultures.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Dug into historical archives, news files and official government records to trace important details about key events.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answering phone calls, patients' questions, and keeping their information confidential as part of HIPPA.
  • Proofread and edited documents to correct errors.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Processed customer and account source documents by reviewing data for deficiencies.
  • Audited new data, identifying potential issues and corroborating reports.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Gathered and documented statistical information to generate reports.
09/2011 to 01/2016
Sales Associate, Customer Service Representative Kohl´s Department Store City, STATE,
  • Answered incoming telephone calls to provide store, products and services information.
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Improved customer service wait times to mitigate complaints.
  • Adhered to company initiatives and achieved established goals.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Consulted with customers to resolve service and billing issues.
  • Built and maintained relationships with peers and upper management to drive team success.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used technology resources to assist customers in locating and selecting items.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
Education and Training
Expected in 06/2012 to to
Highschool Diploma: Diploma
Arleta High School - Arleta, CA,
GPA:
Expected in to to
: Child Development
Los Angeles Valley College - California,
GPA:

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Resume Overview

School Attended

  • Arleta High School
  • Los Angeles Valley College

Job Titles Held:

  • Caregiver
  • Historian, Call Center, Data Entry
  • Sales Associate, Customer Service Representative

Degrees

  • Highschool Diploma
  • Some College (No Degree)

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