(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate all types of different systems. Effective at operating within the state regulations and HIPPA guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

  • Team management
  • Supervision
  • Business operations
  • Problem resolution
  • Administering Medication
  • Scheduling
  • Patient Care
  • Food Preparation
  • Physical Therapy
  • Cleaning
  • Bathing
  • Appointment Setting
  • Emotional Support
  • Pre-Employment Screening
  • Contract Negotiation
  • File and records management
  • MS Office
  • Creative merchandising
  • Job inspections
  • Financial Management
  • Project Management
  • Budgeting
  • Security Camera Monitoring
  • Shrinkage Reduction
  • CCTV Monitoring
  • Physical Apprehensions
  • Loss prevention experience
  • Department Patrols
  • Knowledgeable in Medi-Cal website
  • Health insurance industry knowledge
  • Telephone etiquette
  • Insurance claims
  • Medical office administration
  • Paperwork processing
  • Computer proficiency
  • Type 35-40 WPM
  • Payment collection
Westwood College Houston, TX, Expected in 10/2009 Certificate : Medical Billing & Coding - GPA :
California State University - San Marcos San Marcos, CA Expected in No Degree : Anthropology - GPA :
San Joaquin Delta College Stockton, CA Expected in 01/2021 Associate of Science : Sociology - GPA :
San Joaquin Delta College Stockton, CA Expected in 01/2021 Associate of Science : Psychology - GPA :
  • Vast retention skills
  • Unpaid accounts reduced by 50% or more
  • Customer service recognition
  • Excellent communication skills
Work History
Tutera Senior Living - Caregiver
Marion, IL, 06/2018 - Current
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted my client with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Provided safe mobility support to help the patient move around personal and public spaces.
  • Helped the patient care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Helped the client manage money, pay bills and shop for groceries or personal items.
  • Maintained frequent supervision of individual unable to call for assistance.
  • Assisted patient with self-administered medications.
Concentra - Payer Solution Specialist
Timonium, MD, 01/2016 - 09/2016
  • Drafted favorable and timely contracts for dental insurance companies.
  • Performed audits and reviewed use data for updates on contracts.
  • Maintained relationships with insurance companies.
  • Developed and updated tracking spreadsheets using excel.
  • Generated reports of findings to help management with making key decisions.
  • Tracked and analyzed reports to determine needed improvements.
  • Collected, arranged and input information into database system.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
National Veterinary Associates - Medicare Enrollment Specialist
West Carrollton, OH, 08/2014 - 03/2015

Systems; Ezmember, Excel, Printkey2000, WIPRO/Infocrossing, Marx’s, RPC.

  • Out of area process
  • Disenrollments
  • Reinstatements
  • Retro-Transactions
  • Transaction Reply Reports
  • Reed and associates submissions/EDV’s
  • Cancellations
  • PBP changes
  • State and County code corrections
  • Enrollment application data entry
Health Net - Customer Service Representative II
City, STATE, 05/2013 - 08/2014
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Additional Information

Fluent in Spanish, able to read and write.

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School Attended

  • Westwood College
  • California State University - San Marcos
  • San Joaquin Delta College
  • San Joaquin Delta College

Job Titles Held:

  • Caregiver
  • Payer Solution Specialist
  • Medicare Enrollment Specialist
  • Customer Service Representative II


  • Certificate
  • No Degree
  • Associate of Science
  • Associate of Science

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