Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Smart [Job Title] dedicated to providing exemplary customer service and engagement. Honest and punctual professional with [Skill] and [Skill] talents.
Customer service-oriented professional with enthusiastic personality and skills in [Skill] and [Skill]. Ready to apply experience in [Area of expertise] in retail position with exciting organization.
Customer-oriented Retail Manager with over [Number] years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in [Software]. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
Skills
|
|
Experience
06/2014 to 09/2019 Caregiver Attendant Accentcare | Ajo, AZ,
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Followed care plan and directions to administer medications.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Documented patient status and reported changes in care needs.
- Planned optimal meals based on established nutritional plans.
- Maintained patient hygiene by administering bedpans, urinals, baths and shaves.
09/2010 to 04/2014 Front Desk Manager Sage Hospitality Resources, Llp | Savannah, GA,
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored reservations to track incoming parties and special events.
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Balanced hotel accounts at end of each shift.
- Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
- Facilitated front desk operations for busy high-volume hotel.
- Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
- Trained front office personnel in fire, life, and other emergency procedures.
- Provided concierge services for guests as needed.
- Completed financial audits on scheduled basis.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
10/2003 to 01/2010 Happy Hour Attendant C&S Family Of Companies | Loucks Mill, PA,
- Completed household duties, including washing dishes, laundry, floors, changing bed linens and sanitizing bathrooms.
- Supervised group behaviors and utilized modification techniques.
- Assisted with preparation and stocking of food items and condiments.
- Removed breakfast and lunch garbage after each meal period.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
- Managed inventory of dining room products, including condiments, linens and flatware.
- Executed cash transactions quickly and accurately.
- Backed up cashier staff to process customer orders and payments.
- Stocked displays with new and transferred merchandise.
- Offered product samples, answered questions and suggested products.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
06/1999 to 10/2003 Assistant Grocery Store Manager Bruno's Market | City, STATE,
- Replenished, rotated and culled displays several times daily.
- Trained and coached new team members.
- Participated in quarterly inventory counts and conducted inventories.
- Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
- Received produce deliveries and unloaded produce.
- Trimmed, washed and bundled produce.
- Assisted customers with produce questions and special orders.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Provided clear, attractive and consistent signage.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conducted performance evaluations and recommended pay increases within department's budget.
- Oversaw team of [Number] grocery employees with $[Amount] in yearly revenue.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Assessed, optimized and elevated operations to target current and expected demands.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Delivered expert customer service to store patrons and assisted with locating desired items.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Instructed staff on procedures for handling difficult transactions.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Wrote and submitted reports.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Education and Training
Expected in 06/1995 High School Diploma | Monterey High School, Monterey, CA
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Typos
Resume Overview
School Attended
- Monterey High School
Job Titles Held:
- Caregiver Attendant
- Front Desk Manager
- Happy Hour Attendant
- Assistant Grocery Store Manager
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:
