Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Seasoned Loan Processor focused on improving the bank's loan program through skilled and efficient service to customers according to program parameters.

Goal-driven Loan Processor highly effective at coordinating documents and processes between departments, individuals and government offices. Expert negotiator, problem solver and organizer.

Proficient Loan Processor offering expertise in legal statutes and established lending guidelines. [5]-year history of accomplishing work in a timely, accurate and productive manner.

Knowledgeable Loan Processor bringing [5] years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages. Adept at building loyalty and trust between bank and customer.

Attentive Loan Specialist with a background in assessing credit history data and finding appropriate solutions that are perfect for customer needs. Ready for a new position where a loan evaluation background can be best utilized.

Determined Loan Specialist proudly offering over 5] years' experience in payment scheduling, conducting reviews of credit histories and assisting customers. A valuable employee observant of all data confidentiality rules and regulations. Skilled in developing client relationships and observing credit procedures.

  • First aid and safety
  • Client documentation
  • Community activities
  • Compassionate client care
  • Behavior redirection
  • Case management
  • Records management
  • Knowledge of state regulations
  • Records maintenance
  • Case management experience
  • Client satisfaction
  • Cash management experience
  • Finalizing contracts
  • Complying with legal statutes
  • Credit and collections
  • Generating reports
  • Preparing applications
  • Reviewing financial paperwork
  • Completing interviews
  • Verifying information
Caregiver, 10/2019 to Current
Volunteers Of America - Greater New OrleansMandeville, LA,
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Fostered relationship with client, providing companionship and counseling.
  • Improved patient outlook and daily living through compassionate care.
  • Maintained clean and well-organized environment to promote client happiness and safety.
School Bus Driver, 10/2015 to 01/2018
Empowerment Academy & Beloved Community Charter SchoolsJersey City, NJ,
  • Performed all duties with personable communication and professionalism, including bus operation and passenger interaction.
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Assisted disabled passengers in boarding and exiting bus.
  • Maintained timely adherence to schedules and safety protocols.
  • Operated specialized equipment including motorized ramps and lifts.
  • Verified all permission slips for students to ride home with friends.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Obeyed traffic laws and follow established traffic and transportation procedures
  • Recognized by management for providing exceptional customer service.
Member Service Representative, 03/1995 to 03/2000
CoxhealthNevada, MO,
  • Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
  • Assisted in maintaining accurate records by verifying and updating member account information.
  • Offered exceptional customer service to differentiate and promote company brand.
  • Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Consumer Loan Processor, 03/1995 to 03/2000
Bancfirst CorporationDuncan, OK,
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Performed daily maintenance of loan applicant database.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
: Banking, Expected in

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Resume Overview

School Attended


Job Titles Held:

  • Caregiver
  • School Bus Driver
  • Member Service Representative
  • Consumer Loan Processor


  • Some College (No Degree)

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