Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced non-medical Care Provider offering 6 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
High-performing store manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Worked to improve and enhance patient lives through effective and compassionate care.
Shopped for groceries regularly in order to keep house stocked with necessities.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
05/2019 to 06/2020Call Center RepresentativeMass Bay Credit Union | Quincy, MA,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Contributed to company achieving and holding industry-leading customer service ratings.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Minimized process lags through operations protocols and client account management training.
Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Answered average of 30-70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Determined specific needs and provided most appropriate level of services for patient well-being.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Provided safe mobility support to help patients move around personal and public spaces.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Helped clients manage money, pay bills and shop for groceries or personal items.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Built strong relationships with clients to deliver emotional support and companionship.
09/2014 to 10/2016Store ManagerPure Hockey | Anaheim, CA,
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Rotated merchandise and displays to feature new products and promotions.
Created work schedules according to sales volume and number of employees.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Planned budgets and authorized payments and merchandise returns.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Education
Expected in 05/2015High School Diploma | Mount Auburn International Academy, Cincinnati, OH, GPA:
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