Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Experienced non-medical Care Provider offering 6 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
  • Polite and professional call center representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
  • High-performing store manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
  • Community integration
  • Meal Planning and Preparation
  • State Regulations Knowledge
  • Care Plan Assessment
  • Patient care
  • Direct Patient Care
  • Team leadership and coaching
  • Store Management
  • Hourly shift management
  • Store displays
  • Opening and closing procedures
  • Vendor management
  • Financial operations management
  • Customer support
  • Client Communication
  • Professional Telephone Voice
  • Gathering information
  • Problem-solving skills
  • Technical Support
  • Cash Handling
  • English fluency
  • Sales expertise
  • Quality assurance
  • Progress documentation
  • First Aid and Safety
  • Chronic Disease Management
  • Behavioral Management
  • Medical Records Management
  • Order management
  • Relationship building and management
  • Customer-oriented
  • Merchandising
  • Accurate money handling
  • Bank deposit procedures
  • Training and mentoring
  • Excellent customer service skills
  • Documentation and reporting
  • Quality Assurance Controls
  • Calm disposition
  • Complaint resolution
  • Payment processing
  • Inbound phone calls
  • Microsoft Office
  • Customer Relationship Management
  • Answering questions
  • Logging call information
Work History
02/2018 to 07/2020 Caregiver Wecare Services Inc Dba Comfort Keepers | Covington, TN,
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
05/2019 to 06/2020 Call Center Representative Mass Bay Credit Union | Quincy, MA,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Minimized process lags through operations protocols and client account management training.
  • Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Answered average of 30-70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
10/2016 to 01/2018 Caregiver Wecare Services Inc Dba Comfort Keepers | Memphis, TN,
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Built strong relationships with clients to deliver emotional support and companionship.
09/2014 to 10/2016 Store Manager Pure Hockey | Anaheim, CA,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created work schedules according to sales volume and number of employees.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Planned budgets and authorized payments and merchandise returns.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
Expected in 05/2015 High School Diploma | Mount Auburn International Academy, Cincinnati, OH, GPA:

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School Attended

  • Mount Auburn International Academy

Job Titles Held:

  • Caregiver
  • Call Center Representative
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  • Store Manager


  • High School Diploma

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