caregiver resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. These skills will benefit both myself and Deltas dynamic customer focused team.
Skills
Respectful and Compassionate
Relationship Building
Community Activities
Client Transportation
Client Documentation
Meal Preparation
Community Integration
Dependable and Responsible
Verbal and Written Communication
First Aid and Safety
Care Planning
Supportive Personality
Critical Thinking
Decision Making
Attentive to People
Physical Stamina
Sound Judgment
Clear Communication
Problem Identification
Team Collaboration
Ability to Lift
Social Perceptiveness
Needs Assessment
Experience
Caregiver, 01/2003 - 11/2014 Augustana Care Corporation – Dassel, MN,
Consulted with client care team to continually update plans and provide care
Encouraged residents to participate in activities of daily living to enhance personal dignity.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Recorded client status progress and challenges in logbooks and reports.
Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Improved patient outlook and daily living through compassionate care.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries..
Travel Coordinator, 09/1989 - 06/1992 Leake & Watts Services Inc – New York, NY,
Handled travel arrangements for groups, couples, executives and special needs clients.
Continuously strengthened relationships with international partners.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Communicated security issues and protocols to clients traveling to unstable countries or locations.
Analyzed client reviews and feedback to locate process weaknesses and provide better trip experiences.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Provided exceptional service to high volume of daily customers.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Greeted customers, answered questions and recommended specials to increase profits.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Flight Attendant, 09/1987 - 09/1988 Atlas World Group, Inc. – Oakville, CA,
Administered and coordinated emergency procedures or care, enhancing onboard safety.
Dealt with mechanical and passenger emergencies according to standards.
Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Directed junior team members in proper duties and company regulations.
Offered answers to passengers' questions and resolved issues that arose during flights.
Took measures during unusual conditions to maximize safety of customers and crew.
Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Travel Agent, 05/1984 - 11/1986 Brightline – New York, NY,
Participated in travel seminars and remained up-to-date on market trends.
Followed up with clients to notify of specials and offer assistance with future travel plans.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Automated office operations to manage client correspondence, record tracking and data communications.
Handled travel arrangements for groups, couples, executives and special needs clients.
Anticipated potential schedule conflicts and made alternate arrangements and reservations.
Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Utilized promotional materials and discounts to sell trip packages to clients.
Station Manager, 02/1982 - 04/1984 Northeastern Int'l Airlines – City, STATE,
Developed successful team-building initiatives to motivate team members.
Reviewed operational and financial reports to meet station goals and objectives.
Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
Delivered high level of service to customers in effort to build upon relationships for future.
Managed communications plan, public relations and on-air promotions and inserts.
Liaised with clientele to ascertain project requirements and communicated with appropriate personnel to handle project planning and scheduling.
Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
Participated in employee relations investigations to resolve issues effectively.
Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
Collaborated with other individuals, including station manager to make sure that the department was meeting all regulatory requirements.
Resolved safety issues and implemented corrective actions to prevent recurrence.
Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
Education
GED: , Expected in 01/1992 - Long Beach City College - Long Beach, CA GPA: Status -
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