Devoted personal care professional skilled in fostering client health and convenience through assisting with daily activities and health needs. Driven to promote healthy habits to encourage client well-being by demonstrating healthy habits. Dedicated to applying emerging techniques to derive best possible outcomes. Dedicated and passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments and social activities. Well-organized and compassionate with good relationship-building skills. Motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Cheerful, with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Results-focused professional. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
- Community activities
- First aid and safety
- Client documentation
- Community integration
- Care plan management
- Complaint resolution
- Personnel management
- Issue and conflict resolution
- Organization
- Planning
- Team management
- Clerical
- Professional Medical Billing and Coding Training - 2021 Sit for state board exam on 09/03/2021.
- Certified Electronic Health Record Specialist (CEHRS)
- Certified Nursing Assistant (CNA)
Lawrence, KS, 02/2008 - 04/2020
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans, as well as prepared said meals for each client.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Provided patients with transportation to and from doctor appointments.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Ambulated individuals around home, public and medical locations.
Mexico, MO, 09/2018 - 03/2020
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans, as well as prepared said meals for each client.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Cooked appetizing and satisfying meals and snacks.
- Tracked and reported clients' progress based on observations and conversations.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Ambulated individuals around home, public and medical locations.
Richmond, VA, 04/2012 - 11/2013
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Mentored newly hired employees by explaining tactics for compassionately and effectively caring for each client.
- Automated office operations, managed client correspondence and tracked records.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Mitigated risk by ensuring regulatory compliance for required licensing.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
City, STATE, 04/2006 - 05/2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed payments over phone and set up recurring drafts.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Located debtors by utilizing skip tracking and other strategies.
- Overcame objections by applying advanced training and persuasion techniques.
- Utilized talents and expertise to locate customers with aged accounts.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Collected payment from customers based on outlined payment plans and business standard operating procedures to prevent collections issues and overly aging accounts.
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School Attended
- Bradley Central High School
- Trevecca Nazarene University
Job Titles Held:
- Caregiver
- Caregiver
- District Supervisor
- Customer Service/ Collections
Degrees
- High School Diploma
- Some College (No Degree)
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