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Activity seeking a position where I can optimized my problem solving & organization skills in the health field. I have extensive knowledge in customer service & heath care, Where I have Service-focused tasks that bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customers concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Microsoft office & other programs with years of expertise in related roles. I'm aHardworking Customer Service Representative with years of experience working with. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
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- Assist over 15 residents age 19-60 years old with daily needs & transporting residents back & forth to their day programs
- Handling residents behavior reports & scheduling doctor & dentist appointments
- Providing residents their meds during schedule timing. Picking up meds from pharmacies & signing off on residents meds
- Help prepare weekly healthy menu for residents to achieve their nutritional goals
- Making outbound calls to Communicated with different health providers to verify if member is eligibility for their Silver & Fit benefits
- Communicating with members advising in of their eligibility
- Handling reimbursement claims accounts & monitored work request to ensure a resolution on a timely manner
- Researched & Handle escalated issues, identifying by accounts managements; heath provider & members
- Dispatching service call out to field Engineers
- Collected accurate information & documents to unresolved issues
- Ordering parts & paying out Field Engineers for their service
- Researched & handle escalated issues to identified by accounts
- Specialized in priority account such as Wells Fargo & other major accounts
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions
SD SCPA - San Diego, CA,
- Caregiving
- Meal planning and preparation
- Progress documentation
- First aid and safety
- Medical Records Management
- Charting and clinical documentation
- Behavioral management
- Data entry
- Medical office administration
- Patient care
- Verbal and written communication skills
- Flexible schedule and availability
- Invoice and payment processing
- Microsoft Access
- Access point monitoring
- Strong in MS Access and Excel
Sunraise Way – El Cajon, United States
- Assist over 15 residents age 19-60 years old with daily needs & transporting residents back & forth to their day programs
- Handling residents behavior reports & scheduling doctor & dentist appointments
- Providing residents their meds during schedule timing. Picking up meds from pharmacies & signing off on residents meds
- Help prepare weekly healthy menu for residents to achieve their nutritional goals
American Specialty Health Inc. – El Cajon, United States
- Making outbound calls to Communicated with different health providers to verify if member is eligibility for their Silver & Fit benefits
- Communicating with members advising in of their eligibility
- Handling reimbursement claims accounts & monitored work request to ensure a resolution on a timely manner
- Researched & Handle escalated issues, identifying by accounts managements; heath provider & members
NCE Computer Group – El Cajon , CA
- Dispatching service call out to field Engineers
- Collected accurate information & documents to unresolved issues
- Ordering parts & paying out Field Engineers for their service
- Researched & handle escalated issues to identified by accounts
- Specialized in priority account such as Wells Fargo & other major accounts
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions
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School Attended
- SD SCPA
- SD City College
Job Titles Held:
- Caregiver
- Eligibility Specialist/CSR
- Dispatcher/CSR
Degrees
- High School Diploma
- Some College (No Degree)
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