LiveCareer-Resume

caregiver resume example with 14+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Community Activities
  • Flexible Schedule
  • Verbal and Written Communication
  • PPE Usage
  • Time Management
  • Incident Reporting
  • Meal Preparation
  • Respectful and Compassionate
  • Client Documentation
  • Housekeeping
  • Client Transportation
  • Relationship Building
  • Dependable and Responsible
  • Personal Service
  • Caring Companionship
  • Attentive to People
  • Clear Communication
  • Decision Making
  • Team Collaboration
  • Supportive Personality
  • Problem Identification
  • Sound Judgment
  • Critical Thinking
  • Needs Assessment
  • Progress Tracking
Experience
03/2022 to 02/2023 Caregiver Country Meadows Retirement Communities | Mechanicsburg, PA,
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Cooked appetizing and satisfying meals and snacks.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Provided patients with transportation to and from doctor appointments.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Ambulated individuals around home, public and medical locations.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
11/2019 to 05/2020 Phone Banker Times Microwave Systems | West Palm Beach, FL,
  • Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
  • Empowered customers with knowledge to independently navigate bank systems and online tools to get common answers and process basic transactions.
  • Provided complaint resolution through root cause analysis and service recovery to retain existing clients and increase customer satisfaction.
  • Navigated multiple computer systems and applications and utilized search tools to find customer information.
  • Facilitated exceptional customer service by meeting customer needs and recommending products to promote financial success.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Verified amounts and integrity of every check or funds transfer.
07/2006 to 09/2019 Customer Service Manager Ashley Furniture Homestore | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Recommended improvements to products and services to mitigate complaints.
  • Generated reports on KPIs to track and improve key metrics.
Education and Training
Expected in to to Associate of Arts | Office Technology Chemeketa Community College, Salem, OR GPA:

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Resume Overview

School Attended

  • Chemeketa Community College

Job Titles Held:

  • Caregiver
  • Phone Banker
  • Customer Service Manager

Degrees

  • Associate of Arts

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