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caregiver resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated and meticulous Office Manager with over 10 years of medical experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Flexible and focused team player with unique skillset to streamline operations from within.

Skills
  • Inventory and supply oversight
  • Data entry
  • Team building and leadership
  • Process development
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Vendor relationships
  • Administrative management
  • Leadership, critical thinking, and trouble shooting skills
  • Customer service
  • Knowledge of Medical terminology
  • Proficient in Microsoft word,excel, powerpoint, IDX, EMR, and Treks
  • Acquainted with the interactions of multiple health care insurance companies, pre-authorizations, denials, insurance verification, appeals, out of
    network benefits, and collection practices
  • Experience with ICD-9, ICD-10, and CPT codes
    for the proper generating of patient bills to ensure procedure and prognosis match patients visit




































Experience
06/2018 to 03/2020
Caregiver Priority Life Care Newport, SC,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
09/2011 to 11/2015
Emergency Department Operations Manager Citigroup Inc. Camarillo, CA,
  • Skillfully managed facility operations as a functioning Operations manager for a multi-million dollar healthcare institution. Experience with front desk office duties greeting of patients, visitors, and staff directing the flow of the facility Excellent customer service, interpersonal skills, strong analytical and problem-solving skills.
  • Assigned employee assignments, work areas, schedule staff breaks and authorize overtime.
  • Cooperated and communicate effectively with physicians to ensure client satisfaction and compliance with set standards. Care for resolving and satisfying client requests and internal operational issues. Reinforce a system of staff communication that ensure proper implementation of treatment plans and comprehensive patient care.
  • Head of clerical operations the hiring, training, evaluation of work performance and educational improvements. Payroll and staff scheduling. Reviewed and updated policies and procedures and established strict guidelines to ensure that all aspects of health, safety and risk management were strictly adhered to. Passed 3 external Joint Commission accreditation surveys. Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Promoted resolving and satisfying client requests and address external and internal operational issues. Routinely collaborated with all management teams to make necessary adjustments, correct problems and improve services that will satisfy all departmental needs. Set departmental goals, objectives, standards of performance, compliance of the policies and procedures.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Assisted in resolving and satisfying patients, visitors, and staff requests and issues. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practicing and facilitating a proactive work area.
  • Aide Emergency Department in all aspects of patient care, procedures, comfortable handling urine specimens, blood specimens, transporting of specimens and patients. Maintained a clean and pleasant working facility.
  • Followed all OSHA and HIPPA rules and regulations while educating staff, patient, and visitors about them and the importance of confidentiality between medical issues and the sharing of patient information.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to them. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Closely collaborated with all departmental management teams to make necessary adjustments, correct problems and improve services that will satisfy all departmental needs.
  • Spearheaded various improvement initiatives, including establishing 24/7 equipment and clerical maintenance group that significantly improved staff and patient issue response time. Formulated and sustained strong relationships with external vendors/contractors to ensure efficiency in work flow. In charge of the ordering of clinical and clerical supplies. Created inventory control system in collaboration with outside vendor that enriched quality by evaluating supplies, equipment, and orders.
  • Ability to operate standard office machines and equipment including multi-line telephones, computers, copy machine, fax machine, scanners and shredders constantly ensuring all equipment is functional within the work environment.
  • Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each patient. Arrange transportation schedule follow up appointments upon discharge, answer return calls and complete next day call for all previously seen patients to ensure patient safety and customer satisfaction.
  • Experience in departmental billing, coding, registration of patients. Extensive knowledge communicating with multiple health insurance companies pre-authorizations, insurance verification, appeals, denials, out of network benefits, fiscal, and collection practices.
  • Led and motivated staff of 12 employees through supervision, training and coaching on duties and daily operational activities.
06/2004 to 08/2011
Senior Business Associate Montefiore Hospital City, STATE,
  • Assume authority for the front desk. Meet and greet patients, visitors, and staff. Assist them with inquiries about patient visit, hospital stay, hospital policies and procedures.
  • Responsible for the organization and upkeep of patient chart system, all documents, discharges, admissions, transfers, and ensuring the completion of every chart by healthcare professionals. Arranged transport either to nursing home, adult home, other hospital facilities, or residence. In charge of daily inpatient and outpatient appointment schedule, arrange for patients to be transported to and from the vascular lab in hospital computer system.
  • In charge of daily inpatient and outpatient appointment schedule, arranged for patients to be transported to and from the vascular lab in hospital computer system. Scheduled and corroborate medical appointments, take delivery of and converse messages for medical staff and patients.
  • Requested lab orders and radiology test for patients in hospital, helped with the labeling of specimens and ensuring they reach destination, assisted in written and verbal orders given by healthcare professionals.
  • Immense knowledge of the hospital revenue system. Highly experienced in inpatient/outpatient charge entry, billing, coding, edits, interacting with all different insurance companies, and the proper generating of patient bills.
  • Handle a substantial amount of clerical duties including the maintenance and upkeep of patient chart system. Taking inventory, ordering supplies, organizing, restocking, faxing, filing, Xeroxing, typing, and answering a high volume of incoming calls.
Education and Training
Expected in 03/2003 to to
GED:
Health Opportunities High School - Bronx, NY
GPA:
Expected in 04/2015 to to
Certified Vascular Technologist And Echocardiography : Diagnostic Medical Sonography
Cure Center For Ultrasound And Research Development - White Plains, NY,
GPA:
Languages
Spanish:
Professional
Negotiated:
Certifications
  • CPR/AED Certified-June 2015

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Resume Overview

School Attended

  • Health Opportunities High School
  • Cure Center For Ultrasound And Research Development

Job Titles Held:

  • Caregiver
  • Emergency Department Operations Manager
  • Senior Business Associate

Degrees

  • GED
  • Certified Vascular Technologist And Echocardiography

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