LiveCareer-Resume

caregiver resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Dedicated worker passionate about helping others. Knowledgeable about managing others. Well-organized and compassionate with good relationship-building abilities.
  • Friendly professional commended as physically strong, patient individual with calm demeanor.
  • Observant with 15+ years of experience providing customer service.
  • Energetic, and motivated with excellent time management skills.
Skills
  • Food and Safety protocols
  • Community activities
  • Client documentation
  • Community integration
  • First aid and safety
  • Knowledge of state regulations
  • Records management
  • Records maintenance
  • Cash management experience
  • Compassionate client care
  • Quality program protocols
  • Proper phone etiquette
  • Active listening
  • Coordination skill
Experience
Caregiver, 01/2013 - 08/2020
Silverado Senior Living Encino, CA,
  • Engaged client in physical and mental activities to sustain quality of life.
  • Administered necessary medications as directed by doctors.
  • Transported patients to and from medical, dental and personal care appointments.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines.
  • Provided transportation to and from both residents. One in Louisville Kentucky and the other in Captiva Florida.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Drove clients to attend doctor appointments and run errands.
  • Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Improved patient outlook and daily living through compassionate care.
  • Coordinated medications and vitamins and organized healthcare appointments to maintain optimal client health.
  • Grocery shopping, bank runs, post office runs.
Cashier Team Lead, 10/2016 - 06/2018
Northern Tool + Equipment Lakeland, FL,
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Greeted customers promptly and responded to questions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Counted and balanced cashier drawers.
  • Monitored exits for security issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inspected checkout areas every shift and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Helped customers find store locations and complete purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Inspected checkout areas every shift and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Prepared special orders for damaged or expired merchandise.
Manager, 03/2013 - 09/2016
Armanino Mckenna Certified Public Accountants & Consultants Irvine, CA,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Greeted and encouraged feedback from customers.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Drove financial performance of assigned areas by verifying profit goals and implementing plans to correct deficiencies.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Generated reports to assess performance and make adjustments.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Automated office operations, managed client correspondence and tracked records.
  • Increased customer base and market share by promoting product through marketing.
  • Created schedules for all employees to keep every shift well-staffed during holidays and busy periods.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Recruited, hired and trained employees for marketing.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Inputted customer data into system, safeguarding financial and personal information.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Completed bank runs, and closing shift bank deposits to maintain operational standards each day.
Payday Lender, 11/2010 - 03/2013
Checkers Drive-In Restaurants, Inc. Bakersfield, CA,
  • Performed daily maintenance of loan applicant database.
  • Provided expert financial advice on mortgage and both educational and personal loans.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Determined appropriate rate locks, and fee waivers.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Increasing productivity and customer satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant Manager Trainee, -
Ace Parking Management, Inc. Foster City, CA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Trained team to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Attended multiple food and safety training classes.
Cashier, -
Speedway Cafe City, STATE,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Increased sales by suggesting specific purchases to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
High School Diploma: , Expected in 07/2016
-
KentuckyAdult Education - Eminence, KY
GPA:
Status -

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Resume Overview

School Attended

  • KentuckyAdult Education

Job Titles Held:

  • Caregiver
  • Cashier Team Lead
  • Manager
  • Payday Lender
  • Assistant Manager Trainee
  • Cashier

Degrees

  • High School Diploma

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