Caregiver Resume Example Wesleylife

CAREGIVER

Summary

I am a intelligent driven young woman with a passion 4 customer service I'm very driven and like to climb the ladder as far as I can I'm very determined,dependable and honest and I will be a gre at asset to your company.

Skills

Client documentation
Community integration

First aid and safety
Community activities

Experience

Caregiver
Oskaloosa , IAWesleylife/Aug 2013 to Feb 2018

Assisted with meal planning to meet nutritional plans.
Helped clients with personal needs from exercise to bathing and personal grooming.
Transported patients to and from medical, dental and personal care appointments.
Improved patient outlook and daily living through compassionate care.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.

Customer Service Associate
Medway , MAAce Hardware/Jul 2009 to Jan 2013

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Processed customer account changes using [Software].
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interviewed customers regarding [Type] issues and reported feedback to management team.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Set up and activated customer accounts to maintain QA satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.

Customer Service Associate
Menomonee Falls , WIAce Hardware/May 2001 to Feb 2004

Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Processed customer account changes using [Software].
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Delivered service and support to each customer, paving way for future business opportunities.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interviewed customers regarding [Type] issues and reported feedback to management team.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Worked with [Job title] to develop customer service improvement initiatives.
Set up and activated customer accounts to maintain QA satisfaction levels.
Consulted with customers to determine best methods to resolve service and billing issues.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.

Education and Training

High School DiplomaVanguard High SchoolJun 2003City, State

Community technology admi

Associate of Arts: CosmetologyCtaeApr 2011City, State

Resume Overview

School Attended

Vanguard High School
Community technology admi
Ctae

Job Titles Held:

Caregiver
Customer Service Associate

Degrees

High School Diploma
Associate of Arts : Cosmetology

Caregiver Resume Example

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