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Caregiver Resume Example

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CAREGIVER
Summary

I am a intelligent driven young woman with a passion 4 customer service I'm very driven and like to climb the ladder as far as I can I'm very determined,dependable and honest and I will be a gre at asset to your company.

Skills
  • Client documentation
  • Community integration
  • First aid and safety
  • Community activities
Experience
Caregiver
City, StateCompany Name/Aug 2013 to Feb 2018
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Transported patients to and from medical, dental and personal care appointments.
  • Improved patient outlook and daily living through compassionate care.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Customer Service Associate
City, StateCompany Name/Jul 2009 to Jan 2013
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed customer account changes using [Software].
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Customer Service Associate
City, StateCompany Name/May 2001 to Feb 2004
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Processed customer account changes using [Software].
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Education and Training
High School DiplomaVanguard High SchoolJun 2003City, State
Community technology admi
Associate of Arts: CosmetologyCtaeApr 2011City, State
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Resume Overview

School Attended

  • Vanguard High School
  • Community technology admi
  • Ctae

Job Titles Held:

  • Caregiver
  • Customer Service Associate

Degrees

  • High School Diploma
    Associate of Arts : Cosmetology

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