Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a intelligent driven young woman with a passion 4 customer service I'm very driven and like to climb the ladder as far as I can I'm very determined,dependable and honest and I will be a gre at asset to your company.
Skills
Client documentation
Community integration
First aid and safety
Community activities
Experience
08/2013 to 02/2018CaregiverWesleylife | Oskaloosa, IA,
Assisted with meal planning to meet nutritional plans.
Helped clients with personal needs from exercise to bathing and personal grooming.
Transported patients to and from medical, dental and personal care appointments.
Improved patient outlook and daily living through compassionate care.
Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
07/2009 to 01/2013Customer Service AssociateAce Hardware | Medway, MA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Shared detailed information regarding [Product or Service] options to help customers make decisions.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Processed customer account changes using [Software].
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Assessed customer needs and upsold products and services to maximize [Type] sales.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Translated services for [Number]-person team to serve [Language]-speaking customer needs.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Evaluated customer account information to assess current issues and determine potential solutions.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Interviewed customers regarding [Type] issues and reported feedback to management team.
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