LiveCareer-Resume

caregiver resume example with 13+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Respectful and Compassionate
  • Verbal and Written Communication
  • Meal Preparation
  • Critical Thinking
  • Time Management
  • Clear Communication
  • Relationship Building
  • Housekeeping
  • Supportive Personality
  • Household Cleaning
  • Decision Making
  • Personal Hygiene Assistance
  • First Aid and Safety
  • Bedside Care
  • Problem Identification
  • Care Planning
  • Personal Service
  • Incident Reporting
  • Client Transportation
  • Mobility Assistance
  • HIPAA Compliance
  • Client Documentation
  • Progress Tracking
  • PPE Usage
  • Diet and Nutrition
  • Social Perceptiveness
  • Patient Ambulation
  • Sound Judgment
  • Community Activities
  • Incapacitation care
  • Customer Service
  • Positive Attitude
  • Honest and Dependable
  • Reliable and Responsible
  • Cash Handling
  • Cash Register Operations
  • Honest and Ethical
  • Problem Solving
  • Cooperative Attitude
  • Customer Relations
  • Store Opening and Closing
  • Payment Processing
  • Customer Transactions
  • Detail-Oriented
  • New Hire Training
  • Inventory Stocking
  • Credits and Refunds
  • Sweeping and Mopping
  • Policies and Procedures
  • Work Task Prioritization
  • POS System
  • Policy Enforcement
  • Transaction Approvals
  • Product Scanning
  • Team Leadership
  • Teamwork and Collaboration
  • Scheduling and Coordinating
  • Goal Setting
  • Employee Coaching and Motivation
  • Staff Training
  • Sales Monitoring
  • Customer Rapport
  • Retail Operations Management
  • Project Planning
Experience
06/2020 to Current Caregiver Comfort Keepers | Oakland, CA,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Cooked appetizing and satisfying meals and snacks.
  • Provided patients with transportation to and from doctor appointments.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
01/2015 to 12/2019 Assistant Manager Us Storage Centers | Riverside, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired qualified candidates to fill open positions.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed and motivated 15 employees.
  • Organized working processes between department supervisors cutting wasted time and materials.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
03/2012 to 11/2014 Teller Horizon Bank | Delphi, IN,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Directed specific questions to appropriate branch personnel.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Delivered exceptional service to customers in person or over telephone.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
01/2008 to 08/2011 Cashier Nemacolin Woodlands Resort | Farmington, PA,
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions and provided store information.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Processed refunds for worn, damaged and broken merchandise.
Education and Training
Expected in 08/2021 to to Associate of Arts | English Language And Literature Portland Community College, Portland, OR GPA:
Accomplishments
  • Promoted to Lead Caregiver due to hard work and ability to improve that achieved a raise and more responsibility.
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Promoted from Cashier to Lead Cashier, in less than 12-months.
Activities and Honors
  • Valedictorian of my high school graduating class.
  • Food Handlers card
  • Honor roll throughout college
  • CPR and First aid
  • Ordained Minister
  • Previous Notary

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Resume Overview

School Attended

  • Portland Community College

Job Titles Held:

  • Caregiver
  • Assistant Manager
  • Teller
  • Cashier

Degrees

  • Associate of Arts

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