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Caregiver Resume Example

Resume Score: 80%

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CAREGIVER
Summary

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Skills
  • First aid and safety
  • Care plan management
  • Compassionate client care
  • General housekeeping ability
  • Helping with medication
  • Grooming and bathing assistance
  • Patient relations
  • Preparing meals
  • Community activities
  • Client documentation
Experience
Caregiver / In Home Supportive Services - Los Angeles, CA10/2013 - 09/2020
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy independent living skills and adaptation to disability or illness.
  • Transported clients to locations such as medical appointments,banks,grocery shopping and group meetings to maintain social connections and meet medical needs.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Administered necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Performed light housekeeping duties such as,washing dishes,laundry,ironing, making beds, sweeping floors,mopping,dusting,vacuuming, and sanitizing surfaces.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
Independent Childcare Provider / Self-Employeed - Los Angeles, CA02/2009 - 10/2013
  • Secured indoor and outdoor premises to protect children under care.
  • Incorporated music and art activities to encourage creativity and expression.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Discussed new developments, misbehavior and concerns with parents or guardians.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Enforced rules to teach manners and maintain safe environment.
  • Led children in tidying up, handwashing and sharing to teach responsibility.
  • Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
customer service specialist / Big Lots Stores Inc. - Los Angeles, CA01/2005 - 01/2009
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Met service team sales targets and call handling quotas consistentantly.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
  • Processed orders, keeping customers advised of status.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Worked closely with front-end staff to assist customers.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Monitored exits for security issues.
  • Managed cashier shifts and breaks.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
  • Built and maintained productive relationships with employees.
  • Helped customers find store locations and complete purchases.
  • Inspected checkout areas every half-hour and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Maintained work area in clean and neat manner.
Cashier Team Lead / Target - Los Angeles, CA06/2003 - 12/2005
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
  • Resolved issues with cash registers, card scanners and printers.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Assisted cashier's with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
East Los Angeles Skills Center - Los Angeles, CA06/2002GED
Certifications
  • First Aid/CPR
  • Job readiness/skills certificate of completion
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • In Home Supportive Services
  • Self-Employeed
  • Big Lots Stores Inc.
  • Target

School Attended

  • East Los Angeles Skills Center

Job Titles Held:

  • Caregiver
  • Independent Childcare Provider
  • customer service specialist
  • Cashier Team Lead

Degrees

  • East Los Angeles Skills Center - Los Angeles, CA 06/2002 GED

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