Caregiver Resume Example In Home Supportive Services

CAREGIVER

Summary

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities.

Skills

First aid and safety
Care plan management
Compassionate client care
General housekeeping ability
Helping with medication

Grooming and bathing assistance
Patient relations
Preparing meals
Community activities
Client documentation

Experience

Caregiver / In Home Supportive Services - Los Angeles, CA10/2013 - 09/2020

Helped clients with personal needs from exercise to bathing and personal grooming.
Engaged with patients and families, providing emotional support and instruction in preparing healthy independent living skills and adaptation to disability or illness.
Transported clients to locations such as medical appointments,banks,grocery shopping and group meetings to maintain social connections and meet medical needs.
Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Administered necessary medications as directed by care plan.
Maintained clean and well-organized environment to promote client happiness and safety.
Performed light housekeeping duties such as,washing dishes,laundry,ironing, making beds, sweeping floors,mopping,dusting,vacuuming, and sanitizing surfaces.
Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.

Independent Childcare Provider / Self-Employeed - Los Angeles, CA02/2009 - 10/2013

Secured indoor and outdoor premises to protect children under care.
Incorporated music and art activities to encourage creativity and expression.
Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
Balanced schedules to provide optimal rest, play and educational periods.
Discussed new developments, misbehavior and concerns with parents or guardians.
Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Enforced rules to teach manners and maintain safe environment.
Led children in tidying up, handwashing and sharing to teach responsibility.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Observed and monitored play to identify developmental strengths and target areas for enrichment activities.

customer service specialist / Big Lots Stores Inc. - Los Angeles, CA01/2005 - 01/2009

Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Met service team sales targets and call handling quotas consistentantly.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Consulted with customers to determine best methods to resolve service and billing issues.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.
Processed orders, keeping customers advised of status.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Assisted with purchases, locating items and signing up for rewards programs.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Learned roles of other departments to provide coverage and keep store operational.
Counted and balanced cashier drawers.
Worked closely with front-end staff to assist customers.
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Monitored exits for security issues.
Managed cashier shifts and breaks.
Properly verified customer identification for alcohol or tobacco purchases.
Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
Built and maintained productive relationships with employees.
Helped customers find store locations and complete purchases.
Inspected checkout areas every half-hour and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Maintained work area in clean and neat manner.

Cashier Team Lead / Target - Los Angeles, CA06/2003 - 12/2005

Complied with cash handling procedures to meet regional cashier variance policy.
Scanned, priced and bagged customer groceries efficiently and accurately to deliver excellent customer service.
Resolved issues with cash registers, card scanners and printers.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Assisted cashier's with completing end-of-day counts and securing funds to prevent loss or theft.
Processed customer payments quickly and returned exact change and receipts.

Education and Training

East Los Angeles Skills Center - Los Angeles, CA06/2002GED

Certifications

First Aid/CPR
Job readiness/skills certificate of completion

Resume Overview

Companies Worked For:

In Home Supportive Services
Self-Employeed
Big Lots Stores Inc.
Target

School Attended

East Los Angeles Skills Center

Job Titles Held:

Caregiver
Independent Childcare Provider
customer service specialist
Cashier Team Lead

Degrees

East Los Angeles Skills Center - Los Angeles, CA 06/2002 GED

Caregiver Resume Example

Resume Score: 80%

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