Caregiver Resume Example Suncrest

CAREGIVER

Professional Summary

Caring and empathetic Direct Care Worker with considerable experience in assisting adults with disabilities. Able to plan, develop, and implement individual program plans or carry out the existing plan of care. Make beds, cook meals, handle laundry, and run errands. Empathetic with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in-home settings providing guidance and encouragement to patients through physical and emotional support. Hardworking Customer Service Representative trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Polite and professional Roadside agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Skills

Community integration
Meal planning and preparation
Progress documentation
Patient privacy
Product upselling
Bagging and packaging
Cash register operations
Stocking and replenishing
Customer assistance
Cash drawer management
Basic math skills
Exemplary communication
Refund handling
Heavy lifting

Friendly demeanor
Money handling
Cleaning procedures
Documentation and reporting
Gathering information
Quality assurance
Data entry
Answering questions
Communication skills
Payment processing
Telemarketing expertise
Problem-solving skills
Customer and client relations
Multi-line telephone systems

Work History

10/2019 - 12/2019Caregiver | Suncrest - Clarksville, TN

Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Helped with home management tasks such as preparing meals, grocery shopping, and cleaning.
Helped clients manage money, pay bills and shop for groceries or personal items.

03/2019 - 10/2019Roadside Agent | Agero Inc. - Clarksville, TN

Improved overall efficiency by anticipating needs and providing outstanding support.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Provided primary customer support to internal and external customers in fast-paced environment.
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
Followed up with customers about resolved issues and completed and to maintain high standards of customer service.
Educated customers about billing, payment processing and support policies and procedures.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.

05/2016 - 03/2018Customer Service Representative | Pizza Hut - Oak Grove , KY

Consulted with outside parties to resolve discrepancies and create effective solutions.
Regularly exceeded daily sales and product add-on quotas.
Boosted sales revenue by skillfully promoting diverse options.
Collected customer feedback and made process changes to exceed customer satisfaction goals
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

05/2018Northwest Highschool, Clarksville, TNHigh School Diploma:

Resume Overview

Companies Worked For:

Suncrest
Agero Inc.
Pizza Hut

School Attended

Northwest Highschool

Job Titles Held:

Caregiver
Roadside Agent
Customer Service Representative

Degrees

High School Diploma :

Caregiver Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes