- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- De-escalation Techniques
- Verbal and Written Communication
- Time Management
- Observation Documentation
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- Attentive to People
- Critical Thinking
- Adaptive team player
- Clerical support
- Documentation procedures expert
- Performing patient intakes
- Medical terminology knowledge
- Strong interpersonal and communication skills
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Caregiver, 05/2020 to 11/2020
Senior Commons At Powder Mill – York, PA,
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Certified Nursing Assistant, 08/2017 to 11/2020
Covid Clinic – Carlsbad, CA,
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Certified Nursing Assistant, 04/2016 to 10/2016
Covid Clinic – Grand Rapids, MI,
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Customer Service Representative, 08/2012 to 04/2014
Gate Gourmet – Saint Louis, MO,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Associate of Applied Arts: Business Administration, Expected in 12/2021
Santa Fe College - Gainesville, FL
GPA:
- Completion of claims adjuster course, pending license.
- Business computer applications course
- CPR/first aid
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