Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Skills
Building Customer Trust and Loyalty
Creative Problem Solving
Multitasking and Prioritization
Efficient and Detail-Oriented
De-escalation Techniques
Verbal and Written Communication
Time Management
Observation Documentation
Attentive to People
Critical Thinking
Adaptive team player
Clerical support
Documentation procedures expert
Performing patient intakes
Medical terminology knowledge
Strong interpersonal and communication skills
Experience
Caregiver, 05/2020 to 11/2020 Senior Commons At Powder Mill – York, PA,
Built strong relationships with clients to deliver emotional support and companionship.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Transported individuals to events and activities, medical appointments and shopping trips.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Certified Nursing Assistant, 08/2017 to 11/2020 Covid Clinic – Carlsbad, CA,
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve skills.
Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Certified Nursing Assistant, 04/2016 to 10/2016 Covid Clinic – Grand Rapids, MI,
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
Customer Service Representative, 08/2012 to 04/2014 Gate Gourmet – Saint Louis, MO,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Responded to customer requests for products, services and company information.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered constant flow of customer calls with minimal wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Associate of Applied Arts: Business Administration, Expected in 12/2021 Santa Fe College - Gainesville, FL GPA:
Certifications
Completion of claims adjuster course, pending license.
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