caregiver resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Experienced Onboarding Specialist with 10+ years of experience in successfully onboarding new employees, clients and partners. Skilled in creating and implementing onboarding processes, procedures, and programs to ensure a smooth and efficient transition. Strong ability to communicate and collaborate with cross-functional teams and stakeholders to ensure compliance and consistency in onboarding practices. Proven track record of successfully onboarding high-volume of clients and partners, resulting in increased productivity and retention. Strong project management skills, with a focus on attention to detail, customer service, communication and presentation skills with a proven ability to build and maintain long-term relationships.
Skills
High emotional intelligence and empathy skills.
Process improvement
Strong Organization and Time Management skills
Active Listening
Strong Negotiation skills
Excellent Communication
Strategic thinking and planning
Compliance focused
Detail – oriented
Ability to learn new software tools on the job
Complaint Handling
Cross-functional collaboration
Decision Making
Strong analytical and goal-oriented mindset
Customer Relationship Management
Experience
Caregiver, 03/2022 - Current Sunrise Senior Living – Washington, DC,
Took a career break from March 2022 to Feb 2023 to provide end-of-life care for a family member as their primary carer.
During this time, I developed strong organizational and communication skills, as well as the ability to manage complex medical needs and emotional support.
Additionally, I gained a deep appreciation for the values of compassionate care and the importance of teamwork when dealing with difficult situations.
Now looking to apply my skills and experience to a new role and eager to return to the workforce.
Senior Authentication Account Manager, 05/2009 - 03/2022 DigiCert Australia Pty Ltd – City, STATE,
Managing the SSL certificate lifecycle, including issuance, renewal, and revocation
Facilitated the onboarding process for new clients, providing guidance on SSL and PKI solutions, and ensuring a smooth implementation process
Providing guidance and support to customers on SSL/PKI-related matters, including best practices for certificate management and troubleshooting issues that may arise
Collaborating with other teams such as security, network, and IT to ensure that SSL/PKI solutions are properly integrated and aligned with overall security and compliance requirements
Staying up to date with industry developments and trends in SSL/PKI and making recommendations for improvements and new solutions as appropriate
Creating and maintaining documentation and procedures related to the SSL/PKI infrastructure and processes to assist in onboarding
Providing application feedback and design input to the Product Manager based on user feedback
Assisting in new hire mentoring and on boarding on to tools
Training enterprise customers, partners, and resellers in various Managed PKI products in collaboration with product management during onboarding
Oversaw necessary onboarding activities, addressing questions to speed up process.
Collections and Loss Recoveries Officer, 01/2007 - 02/2009 GE Money – City, STATE,
Performed targeted collections on past due accounts aged over 90 days
Utilized skip tracing techniques to locate missing or hard-to-find customers
Maintenance of major customers account in dispute and hardship and last stage collections
Resolved conflicts and negotiated mutually beneficial agreements between parties
Achieved collection rate of 98% and consistently met or exceeded monthly collection goals
Maintained 100% compliance and following of privacy laws and UCCC guidelines in the daily course of duty
Collaborated with legal team to initiate legal action for non-paying customers
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Developed team communications and information for management meetings.
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Resume Overview
School Attended
Mentor Education
Osmania University
Australian College of Applied Professions (ACAP)
Charles Sturt University
Job Titles Held:
Caregiver
Senior Authentication Account Manager
Collections and Loss Recoveries Officer
Processing Executive
Degrees
Certificate IV in finance & Mortgage Broking Mentor Education
Bachelor of Commerce
Graduate Certificate
Master of Anti-Money Laundering And Counter Terrorist Financing