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Caregiver Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Proficient and caring Nursing team member offering over 3+ years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Skills
  • Inbound and Outbound Calling
  • Shipping and Receiving
  • Client Needs Assessment
  • Guest Services
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Cash Register Operation
  • Prospecting Clients
  • Community integration
  • Progress documentation
  • First Aid and Safety
  • Meal Planning and Preparation
  • Indirect Patient Care
  • Patient care
  • Behavioral Management
  • Flexible schedule and availability
  • Excellent Verbal and written communication skills
  • Direct Patient Care
  • Patient Assessments
  • Patient services
  • Hospice and palliative care
  • Feeding assistance
  • Professional bedside manner
  • Qualified in patient transport
  • Mobility assistance aptitude
  • Vital Sign Monitoring
  • Equipment transport
  • Safety protocols
  • Detail-oriented
  • First aid and safety
  • Client documentation
  • Records management
  • Knowledge of state regulations
  • Compassionate client care
  • Behavior redirection
  • Client satisfaction
  • Proper phone etiquette
Work History
11/2019 to Current
Caregiver Oakmont Management Group Sacramento, CA,
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Increased level of independence by providing daily undertakings that promote self-management by assisting consumers in their daily personal tasks including bathing and dressing.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Helped clients with personal needs from exercise to bathing and personal grooming
  • Transported patients to and from medical, dental and personal care appointments
  • Fostered relationship with client, providing companionship and counseling
05/2017 to 06/2019
Patient Safety Sitter Dch Tuscaloosa, AL,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Documented observations and baseline measurements in medical records.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Organized and maintained general supply storage areas.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
  • Kept instruments and equipment clean and effectively sanitized
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures
05/2017 to 01/2018
Customer Service Associate Hillyard Urbandale, IA,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
01/2017 to 05/2018
Customer Service Associate Hillyard Saint Joseph, MO,
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations
Education
Expected in 05/2019
High School Diploma:
Kensington Health Sciences Academy - Philadelphia, PA,
GPA:
Certifications
  • PCA - Personal Care Aide
  • CPR.First Aid Safety,AED

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Kensington Health Sciences Academy
Job Titles Held:
  • Caregiver
  • Patient Safety Sitter
  • Customer Service Associate
  • Customer Service Associate
Degrees
  • High School Diploma

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