Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled call center professional versed in customer support protocols. Brings extensive high-call volume experience spanning 3 years working with all consumers. Superior computer skills and telephone etiquette.

Skills
  • Customer service
  • Self-direction
  • Retail store support
  • Multi-line phone talent
  • Stocking and replenishing
  • Money handling abilities
  • Key holder experience
  • Receiving support
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Scheduling
  • Client Needs Assessment
  • Sales Goals
  • Cash Handling
  • Guest Services
  • Cleaning
  • Store Merchandising
  • Cash Register Operation
  • Customer Complaint Resolution
  • Call Volume Analysis
  • Technical Support
Work History
Caregiver, 03/2021 to Current
WesleylifeAdel, IA,
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Educated customers on company systems, form completion, and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Receiving Lead, 07/2019 to 03/2020
Bass Pro ShopsGreen Bay, WI,
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Recorded regular progress and issues with products.
  • Coordinated warehouse organization scheme and product placements.
  • Double-checked cargo inventories and documentation for accuracy.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Wrapped pallets in shrink wrap prior to loading.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
Customer Service Associate, 07/2018 to 02/2019
Colfax CorporationWorcester, MA,
  • Assisted customers by answering questions and fulfilling requests
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Checked prices for customers and processed items sold by scanning barcodes
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
Lead Sales Associate, 02/2017 to 05/2018
Massage EnvyPhoenix, AZ,
  • Ordered and received products and supplies to stock kitchen areas.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Recorded regular progress and issues with products.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Negotiated contracts and sales terms with new and existing clients.
  • Reported sales data to upper management as directed.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Prepared and expedited food orders to support waitstaff and other team members.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Maintained composure and work quality while under stress.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
Education
High School Diploma: , Expected in 05/2017
Vance-Granville Community College - Henderson, NC
GPA:

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Resume Overview

School Attended

  • Vance-Granville Community College

Job Titles Held:

  • Caregiver
  • Receiving Lead
  • Customer Service Associate
  • Lead Sales Associate

Degrees

  • High School Diploma

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