Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Altruistic caregiver that is performance-oriented with 10+ years of customer service related experience and proven skills in facilitating organized management. Compassionate and dedicated to helping fulfill the lives of elderly and disabled. Honest and hardworking with excellent housekeeping abilities along with years of experience with animals and providing a range of pet care services. Known for understanding physical, social and emotional needs and providing corresponding services. Well rounded cowgirl with an old soul, who loves to help people with her many traits. From caretaking to HR related set up for small businesses, let me help with your at home needs!
Skills
Leadership qualities and abilities
Organization skills
Compassionate client care
Patient relations
Calm and level-headed under duress
Quick problem solver
General housekeeping ability
Experience
07/2007 to CurrentCaregiverCatholic Health Services | Coral Springs, FL,
Provided basic care for clients, including but not limited to: scheduling appointments, transportation to and from appointments, grocery shopping, meal planning, cooking, cleaning, managing finances and legal matters.
Pet care services provided such as affection, cleaning up after, walking, vet visits, feeding, grooming, etc.
Laundered clothing and bedding, changed linens.
Examined and addressed lacerations, injuries and other physical symptoms in need of further attention. (Including bladder/bowl accident)
Delivered high-quality, geriatric care to private client.
Delivered high-quality, genuine care to a client with special needs and/or a physical/mental disability.
Developed strong and trusting rapport with each patient to facilitate the best possible care and assistance.
Fostered relationship with client, providing companionship and socializing.
Engaged client in physical and mental activities to sustain quality of life.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Coordinated with doctors and registered nurses to develop care plans for patients.
Monitored vital signs and medication use, documenting variances and concerning responses.
06/2006 to 11/2019Office ManagerConsumers Credit Union | Grand Haven, MI,
Oversaw office financial management, including AP/AR and payroll administration.
Managed financial documentations such as expense reports and invoices.
Managed office inventory by maintaining documentation of stock in order to maintain adequate supply levels.
Managed inventory and purchase of supplies for office operations and warehouse maintenance.
Managed daily operations by supporting continuous delivery of excellent services and care.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Liaised directly with customers to meet needs and maintain satisfaction.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Oversaw training and daily performance of 14 staff.
Interviewed, onboarded, developed and oversaw daily activities of 5 clerical and administrative office personnel.
08/2016 to 04/2019Sales ManagerCentene Corporation | Pocahontas, AR,
Researched and capitalized on emerging opportunities to build business and expand customer base.
Developed and implemented new sales strategies to update product lines.
Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
Partnered with marketing team to align sales strategy with brand messaging across all communication channels.
Formalized sales process to enhance operations and promote acquisition of new customers.
Planned and executed in-store promotional events to increase customer engagement and sales revenues.
Boosted monthly sales and exceeded lead conversion and sales goals.
Managed and maintained client book of 350 accounts and weekly sales records.
Streamlined new market entry processes by developing and implementing forecast order system.
Partnered with sales representatives during customer consultations to strengthen agency and customer relations.
Boosted team morale and overall sales volume by creating employee incentive sales contests.
Tracked weekly sales to develop senior leadership reports for business development planning.
Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
Transitioned CRM strategy to automate leads management.
Created and finalized quotes to complete deals between company, vendors and customers.
Oversaw inventory purchases and sales contracts to keep records current and compliant.
07/2013 to CurrentHorseback Riding InstructorTriple Turn Farm | City, STATE,
Mitigated learning gaps and effectively enhanced the riding of over 65 students.
Planned lessons focusing on instruction, demonstration and work time.
Built positive rapport with students and parents to increase success and parent engagement.
Learned valuable techniques from observing other instructors to use in future courses.
Established objectives for all lessons, and encouraged goal setting.
Optimized learning processes through research and development of innovative learning methods.
Evaluated student progress and adjusted learning plans to foster progress.
Taught responsibility and accountability to many young children through the process of teaching how to care for a horse.
Helped adult students reach long lost childhood dreams.
Focused on teaching partnership, connection and teamwork during lessons.
Managed 15 barn staff.
Daily care for 30 horses.
Successfully organized, planned and ran multiple summer camps of 12 children at a time.
Started and managed a traveling show team of 8.
Education and Training
Expected in 06/2009High School Diploma | Chesapeake High School, Pasadena, MD, GPA:
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