Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Hardworking restaurant professional effective in satisfying customers and multitasking to handle fast-paced demands. Monitor dining areas to keep tables presentable and supplies stocked. Excels in maintaining positive customer relations throughout shift through active engagement with patrons to ensure all needs are met.

  • Training
  • Time management
  • Work ethic
  • Portioning understanding
  • Team building
  • Training & Development
  • Relationship building
  • Conflict resolution
  • Decision-making
  • Working collaboratively
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Liquor, wine and food service
  • Menu memorization
Caregiver, 01/2021 to 06/2021
Central Lakes CollegeOwatonna, MN,
  • In-Home Caregiver Offered continuous, compassionate companionship for emotional and physical wellbeing.
  • Helped clients feel secure and well-cared-for during short- or long-term illnesses.
  • Assisted clients with personal non-medical care needs, including feeding, grooming, and toileting.
  • Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance.
  • Documented records of in-home activities and observations of clients' conditions.
  • Kept clients' home environment clean, healthy, and safe.
  • Minimized safety hazards by arranging living spaces with patients' needs in mind.
  • Identified issues with home environments through continuous monitoring, documenting, and reporting concerns.
  • Maintained clean home environment, changing linens, washing laundry and cleaning spaces.
  • Promoted mental health with stimulating activities and conversation.
Store Opener, 05/2020 to 10/2020
Milio's SandwichesSun Prairie, WI,
  • Store Opener Maintained attractive, well-organized displays with regular resets.
  • Trained employees to capitalize on all sales and service opportunities with proactive approaches.
  • Enhanced customer satisfaction by enforcing service-oriented policies.
  • Packaged food in bags for easy carrying and added items such as napkins to complete orders.
  • Moved cars through efficiently with expert knowledge of menus and POS system operation.
  • Verified items from kitchen against customers' orders before handing out bags.
  • Met time targets consistently by quickly taking orders, processing payments, and passing orders.
  • Helped kitchen staff with cleaning and restocking needs during slow periods.
  • Kept cash drawer accurate with careful handling of cash, card, and mobile payments.
  • Gave each customer friendly service and personalized assistance with menu choices.
  • Prepared for rush periods by checking headset batteries and restocking station supplies.
  • Removed spills and prevent cross-contamination with regular cleaning and sanitizing at drive-thru station.
  • Maintained customer satisfaction by meeting drive-thru needs and resolving conflicts.
  • Avoided errors by carefully documenting orders and customers' preferences.
  • Backed up front counter staff by helping with walk-in customers and take-out orders.
  • Replenished condiments, napkins, and straws behind counters and in dining areas.
  • Offered patient help to customers with hearing issues and difficulty navigating menus.
  • Recaptured sales from dissatisfied customers using conflict mediation skills.
  • Kept customers happy by quickly processing payments and bagging purchases.
  • Covered multiple store areas by cross-training in different roles.
  • Rang up customer items quickly and accurately using POS system.
Server/ Manager, 09/2019 to 03/2020
The Feedlot RestaurantCity, STATE,
  • Met strict quality standards, continuously monitoring food handling and safety.
  • Investigated and resolved complaints regarding food quality, service, and accommodations.
  • Improved team knowledge and abilities by training each in proper procedures and standards.
  • Oversaw special events and programs such as on-site catering and business conferences.
  • Managed establishment finances, including counting cash and receipts and completing bank deposits.
  • Controlled costs with effective supply management and monitoring of food use.
  • Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
  • Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Troubleshot problems and developed successful solutions.
  • Kept all areas clean, organized and in line with company professional standards.
  • Completed accurate work tasks by carefully reviewing every order.
  • Fixed problems with equipment using troubleshooting and repair abilities.
  • Completed all tasks promptly and with minimal oversight.
  • Monitored employees and guests to prevent theft.
  • Followed all safety, sanitization, and food handling guidelines.
  • Delivered food and beverages quickly to customers.
  • Explained details of new menu items, seasonal, and daily specials.
  • Kept food service and preparation areas clean and neat.
  • Trained new servers in company policies, guest service standards, and best practices.
  • Reconciled cash tills in kitchen and bar areas as part of closing duties.
  • Supported bussers with table-cleaning during high-volume shifts.
  • Memorized menu additions, changes, and limited offerings.
  • Entered orders into computer system to coordinate with kitchen staff.
  • Processed payments as credit card transactions, gift cards, or cash transactions.
  • Coordinated table assignments and arranged tables for groups.
  • Minimized complaints by keeping drinks full and delivering correct orders.
  • Supported team consistently, helping with hostess, food delivery and bussing needs.
  • Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
  • Managed billing and payments with POS system and accurate order input.
  • Achieved sales quotas through consistently promoting high-profit items and daily specials.
  • Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
  • Increased bill totals by suggesting drinks, desserts and other add-on purchases.
  • Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
  • Enhanced team efficiency with well-stocked stations and efficient side work.
  • Satisfied customers with fast, friendly and knowledgeable support.
Customer Service Associate/ Sacker, 08/2016 to 05/2019
Luke AFB CommissaryCity, STATE,
  • Retrieved carts from parking lot and sanitized prior to customer use.
  • Promoted customer convenience by loading bagged items into cart.
  • Delivered superior customer service by answering product questions or escorting customers to product locations.
  • Transported heavy items from store and loaded into customer vehicles, safely and independently lifting up to 50 pounds.
  • Bagged items using proper techniques and loaded purchases into carts for customers.
  • Protected customer purchases, bagging items sensibly and with care.
  • Returned misplaced merchandise and placed items in proper locations.
  • Collected and disposed of debris from carts, sales floor, and parking lot.
  • Supported quality assurance by verifying products, materials and container compliance with standards.
  • Met grade standards by removing defective products for recycling or disposal.
Education and Training
Associate of Arts: Social & Behavioral Sciences & Human Services, Expected in 2022
Vernon College - Wichita Falls, Texas

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School Attended

  • Vernon College

Job Titles Held:

  • Caregiver
  • Store Opener
  • Server/ Manager
  • Customer Service Associate/ Sacker


  • Associate of Arts

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