, , 100 Montgomery St. 10th Floor
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Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
- Client satisfaction!
- Cash management experience
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- Knowledge of state regulations
- Community integration
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01/2019 to 05/2020 Caregiver Human Good – Glendale, CA,
- Improved patient outlook and daily living through compassionate care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted with meal planning to meet nutritional plans.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed care plan and directions to administer medications.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
- Recorded client status progress and challenges in logbooks and reports.
- Built strong and trusting rapport with clients and loved ones.
- Checked mail, shopped for groceries and handled bill payments.
- Prepared food and helped patients eat to support healthy nutrition.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
04/2014 to 12/2017 Office Manager Davita – Brooksville, FL,
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
- Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Drafted manuals and resources for identifying access to services.
- Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
- Cultivated community relations and worked with teams to optimize programs.
- Managed office budget to handle all needs, including inventory, postage and vendor services.
- Directed and oversaw office personnel activities.
- Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
- Wrote professional business correspondence to maintain strong line of communications.
- Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
- Solicited vendor quotes to determine optimal material purchase pricing.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
03/2013 to 04/2014 Waitress Cache Creek Casino Resort – Brooks, CA,
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked server areas with supplies before, during and after shifts.
- Minimized customer wait times by taking and filling large volume of orders each day.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Increased sales of high margin menu items through effective upselling.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Provided items requested by customers, including sauces and drink refills.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Reviewed identification for patrons before serving alcoholic drinks.
- Entered customer food orders into computer system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Prepared and served cold, hot and [Type] beverages to guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Expected in 02/1996 GED:
Flint Technical College - Upson County,
GPA:
Expected in 06/2012 Associate of Arts: Culinary Arts
Middle GA Technical College - Warner Robins, GA,
GPA:
Re
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