Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Skills
Client satisfaction!
Cash management experience
Knowledge of state regulations
Community integration
Experience
01/2019 to 05/2020
CaregiverHuman Good – Glendale, CA,
Improved patient outlook and daily living through compassionate care.
Monitored vital signs and medication use, documenting variances and concerning responses.
Created safe and positive living situation for clients by communicating with the family and other staff about any concerns or challenges.
Laundered clothing and bedding to prevent infection.
Maintained clean and well-organized environment for client happiness and safety.
Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
Drove clients to shop for groceries, attend doctor appointments and run errands.
Assisted with meal planning to meet nutritional plans.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Followed care plan and directions to administer medications.
Cared for wounds by changing bandages, dressings and binders to promote healing.
Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Recorded client status progress and challenges in logbooks and reports.
Built strong and trusting rapport with clients and loved ones.
Checked mail, shopped for groceries and handled bill payments.
Prepared food and helped patients eat to support healthy nutrition.
Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
04/2014 to 12/2017
Office ManagerDavita – Brooksville, FL,
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Conducted staff performance evaluations to monitor progress and recommend professional development plan.
Drafted manuals and resources for identifying access to services.
Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
Cultivated community relations and worked with teams to optimize programs.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Directed and oversaw office personnel activities.
Mitigated regulatory risks by guaranteeing program requirements met compliance standards.
Wrote professional business correspondence to maintain strong line of communications.
Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
Solicited vendor quotes to determine optimal material purchase pricing.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
03/2013 to 04/2014
WaitressCache Creek Casino Resort – Brooks, CA,
Assisted kitchen staff with food counts by determining number of items required for complete service.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts.
Minimized customer wait times by taking and filling large volume of orders each day.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased sales of high margin menu items through effective upselling.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Monitored customer movements and quickly cleared empty tables for future customers.
Provided items requested by customers, including sauces and drink refills.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
Reviewed identification for patrons before serving alcoholic drinks.
Entered customer food orders into computer system.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Processed customers' payments and provided receipts.
Greeted newly seated guests quickly and efficiently.
Prepared and served cold, hot and [Type] beverages to guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
Expected in 02/1996
GED: Flint Technical College - Upson County, GPA:
Expected in 06/2012
Associate of Arts: Culinary Arts Middle GA Technical College - Warner Robins, GA, GPA:
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