SEARCH

Caregiver Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CAREGIVER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Clerical support
  • Conflict mediation
  • Courteous demeanor
  • Office equipment proficiency
  • Promotional support
  • Call center experience
  • Problem-solving abilities
  • Active listening
  • Technologically savvy
  • MS Office
  • Customer service
  • Operational improvement
  • Administrative support
  • Organization
  • Team building
  • Team management
  • Communications
  • Planning and coordination
  • Security compliance
  • Accurate money handling
  • Check ordering
  • Cash dispenser operation
  • Strong sense of banking ethics
  • Debt and credit management
  • Strong work ethic
Experience
Williams Loving Care | Montgomery, ALCaregiver01/2018 - Current
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Delivered high-quality, geriatric care to private client.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Engaged with patients and families, providing emotional supportand instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Administered all necessary medications as directed by care plan.
  • Fostered relationship with client, providing companionship and counseling.
  • Transported patients to and from medical, dental and personal care appointments.
  • Assisted over 50 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Maintained clean and well-organized environment to promote client happiness and safety.
Dollar General | Montgomery, ALKey Holder Leader/Cashier06/2018 - 03/2019
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Marriott Renaissance Hotel & Spa | Montgomery, ALConcierge/Spa Attendant01/2008 - 10/2008
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
  • Improved customer satisfaction by finding creative solutions to problems.
Sykes Enterprises Inc. | Montgomery, ALCall Center Customer Service Representative01/2017 - 08/2020
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers regarding needs, addressing concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Education and Training
George Washington Carver High School | Montgomery, AlHigh School Diploma05/2000
Virginia College | Montgomery, AlSome College (No Degree)
Additional Information

*Disabled from June 2010-Dec 2016 More information per request

*References available upon request

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Williams Loving Care
  • Dollar General
  • Marriott Renaissance Hotel & Spa
  • Sykes Enterprises Inc.

School Attended

  • George Washington Carver High School
  • Virginia College

Job Titles Held:

  • Caregiver
  • Key Holder Leader/Cashier
  • Concierge/Spa Attendant
  • Call Center Customer Service Representative

Degrees

  • High School Diploma
    Some College (No Degree)

Similar Resumes

View All
Caregiver-resume-sample

Caregiver

Ruby Guidry

Lake Charles, Louisiana