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Caregiver Resume Example

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V
CAREGIVER
Summary

Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.

Diligent unarmed security officer bringing 1+ years of security experience. Trained in conflict de-escalation strategies, behavior management and defensive tactics. Well-versed in protecting entrances, conducting patrols and monitoring CCTV feeds.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 1 year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Hardworking and knowledgeable call center agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills
  • Community integration
  • First aid and safety
  • Community activities
  • Client documentation
  • Records management
  • Compassionate client care
  • Knowledge of state regulations
  • Care plan management
  • Physical therapy
  • Medication administration
  • 35 WPM typing speed
  • Meal preparation
  • Spreadsheet management
  • Cash management experience
  • Housekeeping
  • Database management
  • Administrative support specialist
  • Client satisfaction
Experience
Caregiver
Jackson , TN
Regency Retirement Of Jackson/May 2020 to Aug 2020
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Delivered high-quality, geriatric care to private client.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Receptionist
Hastings , MI
Hastings Mutual Insurance Co/Aug 2019 to Aug 2020
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Rendered information to callers and drafted office emails.
  • Processed payments and updated accounts to reflect balance changes.
Outbound Call Center Representative
Hurst , TX
Airco Air Conditioning/Jan 2020 to May 2020
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
  • Led outbound calling team such that each team member met or exceeded sales targets.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Unarmed Security Officer
Goodyear , AZ
American Security, L.L.C./Oct 2019 to Jan 2020
  • Guarded entrances and exits against unauthorized entry.
  • Identified security issues, drafted incident reports and contacted law enforcement when needed.
  • Detected suspicious behavior and prevented illegal activity.
  • Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
Education and Training
High School DiplomaStratford Stem Magnet SchoolMay 2019City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

90Good
Resume Strength
  • Length

Resume Overview

School Attended

  • Stratford Stem Magnet School

Job Titles Held:

  • Caregiver
  • Receptionist
  • Outbound Call Center Representative
  • Unarmed Security Officer

Degrees

  • High School Diploma

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