Caregiver Resume Example
Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Diligent unarmed security officer bringing 1+ years of security experience. Trained in conflict de-escalation strategies, behavior management and defensive tactics. Well-versed in protecting entrances, conducting patrols and monitoring CCTV feeds.
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 1 year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Hardworking and knowledgeable call center agent well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.
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Jackson , TNRegency Retirement Of Jackson/May 2020 to Aug 2020
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Delivered high-quality, geriatric care to private client.
- Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Facilitated best care by developing strong and trusting rapport with patient.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Hastings , MIHastings Mutual Insurance Co/Aug 2019 to Aug 2020
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Rendered information to callers and drafted office emails.
- Processed payments and updated accounts to reflect balance changes.
Hurst , TXAirco Air Conditioning/Jan 2020 to May 2020
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
- Led outbound calling team such that each team member met or exceeded sales targets.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Delivered service and support to each customer, paving way for future business opportunities.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
Goodyear , AZAmerican Security, L.L.C./Oct 2019 to Jan 2020
- Guarded entrances and exits against unauthorized entry.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Detected suspicious behavior and prevented illegal activity.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
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Resume Overview
School Attended
- Stratford Stem Magnet School
Job Titles Held:
- Caregiver
- Receptionist
- Outbound Call Center Representative
- Unarmed Security Officer
Degrees
- High School Diploma
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