, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hard-working, independent student; seeking to build customer service skills and gain work experience. Currently in school studying towards becoming a nurse practitioner.
- Proficient in Microsoft Word, Excel, and Powerpoint
- Bilingual (English and Spanish Language)
- Adaptable to change
- Friendly
- Patient
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- Responsible
- Goal Oriented / Strong Work Ethic
- Punctual
- Self-Driven/Motivated
- Fast Learner
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07/2017 to 03/2020 Caregiver, Special Needs Accentcare – Mcdonough, GA,
- Fostered relationship with client, providing companionship and counseling.
- Completed weekly and monthly reports summarizing activities.
- Engaged client in physical and mental activities to sustain quality of mental health.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Performed light housekeeping duties such as : organizing, sweeping floors and sanitizing surfaces.
- Improved patient outlook and daily living through compassionate care.
- Learned how to de escalate situations
08/2020 to 09/2021 Cashier Pizza Hut – Cheyenne, WY,
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer identification for alcohol or tobacco purchases.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
08/2020 to 09/2021 Courtesy Clerk Dierbergs Markets – Creve Coeur, MO,
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Delivered exceptional customer service by greeting customers and directing to desired items.
- Promoted and explained loyalty programs to customers.
- Shared detailed information regarding options to help customers make decisions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Displayed strong telephone etiquette, effectively handling difficult calls.
01/2021 to 09/2021 Floral Assistant Meijer, Inc. – Clinton, MI,
- Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
- Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.
- Received incoming flower deliveries and placed new stock in refrigerators.
08/2020 to 09/2021 Online Grocery Associate Pavilions Grocery Store – City, STATE,
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order
- Exceeded customer expectations consistently as evidenced by highest feedback ratings and frequent repeat customers
- Reviewed deliveries closely to minimize errors.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
08/2020 to 09/2021 Produce Team Member Pavilions Grocery Store – City, STATE,
- Rotated stock to maintain freshness.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Disposed of expired and overripe items to eliminate health risks.
- Checked prices and located products for customers.
- Assessed floor displays to restock merchandise.
- Transferred produce to sales floor from storage areas and arranged inventory.
Expected in 06/2018 High School Diploma:
University Senior High School - Los Angeles, CA
GPA:
Expected in : Nursing
Santa Monica College - Santa Monica, CA
GPA:
Mental Health Sensitivity Training
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