Driven Customer Experience and People Operations Director bringing over 10 years of experience, promoting a diverse, inclusive and open-door work environment, conducive to superior team morale and performance. Experience stepping into roles and quickly making positive changes to drive organizational success. Change-management leader with expertise in strategic team leadership, staff management and interdepartmental collaboration. Highly skilled in staff scheduling, employee training, and data management. Committed to promoting diversity and inclusion in a safe work environment, where every person is valued. Comfortable at the forefront of change.
YMCA Team Leader Certification - May 2008
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