(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Driven Membership Enrollment and People Operations Director bringing over 10 years of experience, promoting a diverse, inclusive and open-door work environment, conducive to superior team morale and performance. Experience stepping into roles and quickly making positive changes to drive organizational success. Change-management leader with expertise in strategic team leadership, membership management and interdepartmental collaboration. Highly skilled in member enrollment and retention, policy revision and development, and financial aid programming. Committed to promoting diversity and inclusion in a safe work environment, where every person is valued. Comfortable at the forefront of change.

  • Membership Recruitment & Retention
  • Strategic Team Leadership
  • Member Relationship Management
  • Policy Revision & Development
  • Community Partnerships & Collaboration
  • Employee Training & Development
  • Database Management Systems
  • Exceptional Communication & Interpersonal Skills
  • Strong Organizational & Time Management Skills
  • Proficient Microsoft Office 365
Education and Training
Evangel University Springfield, MO, Expected in 05/2011 Bachelor of Arts : Pastoral Ministries - GPA :

YMCA Team Leader Certification - May 2008

Ashford University - Career Services & Alumni Relations Specialist
City, STATE, 05/2019 - 03/2020
  • Evaluate student inquiries and complete professional resume reviews for optimal student career matching
  • Project manager for development of 65 digital career pathway programs using student-facing software platform (Symplicity), completed one month ahead of scheduleReviewed graduate and undergraduate resumes, advising edits and revisions for optimal job matching
  • Developed 21 training aids for standard operating procedures (SOP)
  • Developed 7 Diversity, Equity and Inclusion student resource guides, 46 mock interview question documents, and 92 sample resumes
  • Executed daily posting and engagement with university social media platforms, including LinkedIn and Alumni Association platform (Graduway)
  • Responsible for the collection, compilation and analysis of graduate employment surveys and employer data
  • Collaborated with internal and external stakeholders to execute assignments, consistently exceeding expectations and completing projects prior to project deadlines
  • Administered intake procedures for students and alumni and served as resource for school and alumni programs
  • Provided career guidance to currently enrolled undergraduate and graduate online students and first-year alumni
  • Project manager for extensive data cleanup, including project planning and development, and led staff training on accurate implementation
YMCA Of San Diego County - Camp Surf - Director of Human Resources & Member Experience
City, STATE, 05/2017 - 03/2019
  • Managed all HR functions & operational logistics of administrative department, including daily cash flow and camper enrollment & retention
  • Developed & managed department operations budget, exceeding 385K annually
  • Supervised & coached multiple teams of full-time, part-time, and remote employees
  • Analyzed and reconstructed financial aid program while evaluating and processing 300+ financial aid applications annually
  • Implemented strategic communication and operational processes for past-due balances, resulting in collection of 98% of outstanding member payments, within 3 months
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel
  • Ensured interdepartmental collaboration between 2 branch locations and 11 program departments
  • Advised managers on organizational policy matters, such as employee dress code and employee disciplinary procedures, and recommend inclusive revisions
  • Managed on-site retail store operations: ordered current/relevant resale products, calculated profitable market pricing, tracked and managed inventory, ensured branding compliance, and supervised cash flow management
  • Developed and fostered relationships with local and national vendors, contractors and business partners
  • Responsible for accuracy of daily and monthly finance reporting for 2 YMCA locations
  • Maintained employee records, analyzed camper enrollment trends, and evaluated market demand for specific camper programs
  • Collaborated with department managers to develop strategic camper enrollment campaigns
  • Worked with HR Business Partner to interview, collect data, maintain accurate records and complete internal employee investigations with utmost sensitivity and confidentiality
  • Effectively deescalated customer & employee complaints and concerns, including employee disciplinary action, with minimal fiscal impact
  • Professionally represented YMCA organization at recruiting, outreach and annual campaign events
  • Executed bi-weekly payroll administration for 103 exempt, hourly and temporary employees (Kronos)
  • Measured & reported compliance training records & certification metrics on monthly basis
  • Ensured branch compliance with applicable local, state, and federal employment laws
  • Managed execution of yearly performance evaluations for exempt, hourly and temporary employees
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation
Pat Jones YMCA - Director of Membership Services
City, STATE, 10/2005 - 07/2010
  • Responsible for daily operations of administrative office, membership recruitment, sales and retention, and branch cash flow
  • Analyzed member behaviors and market trends, adjusting email and advertising campaigns based on current knowledge
  • Worked with corporate partners and department managers to coordinate marketing activities focused on successful promotion of membership sales and engagement
  • Worked directly with six departments to achieve optimal membership standards, in collaboration with member service operations
  • Led continuous change management initiatives to engage members from initial touch-point to service completion
  • Reviewed and processed 420+ financial aid applications annually
  • Supervised, recruited, trained and managed Membership Services team of 21 staff
  • Oversight of facility operations from open to close and designated first-contact for emergency responses
  • Managed 3-million-dollar annual Membership budget
  • Created staff schedules, directed monthly staff meetings, instructed employee training modules & managed payroll processes
  • Created introductory wellness plans and coached new members through 5 personalized sessions
Community Service
  • High Tech Elementary Yearbook Committee: Photography, Content & Design
  • Teach mini-lessons in concepts of photography, creative writing and elements of design to a team of fourth and fifth grade students
  • Support technology and equipment operation and logistics

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  • Evangel University

Job Titles Held:

  • Career Services & Alumni Relations Specialist
  • Director of Human Resources & Member Experience
  • Director of Membership Services


  • Bachelor of Arts

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