LiveCareer-Resume

care supervisor resume example with 7+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

As a seasoned Human Resources professional, I am committed to attracting top talent and implementing innovative workforce strategies to promote company growth and enhance productivity. I am an effective communicator and a proven leader, with a proven track record of improving operations. I am eager to continue developing my skills across various settings while streamlining company operations and effectively addressing both internal and external employee requirements.

Skills
  • MS Office Suite Expert: Teams, Word, Excel, PowerPoint, Outlook, SharePointe,
  • Social Media Marketing and Management
  • Recruiting; Indeed, Ziprecruiter, HHA Recruiter, Craigslist
  • HRIS Knowledge: HHA Exchange, Xenqu, RELIAS, Kronos, Workday
  • SmartSheet and DocuSign
  • HR Policy and Procedure Expertise
  • HR Audits
  • Payroll Administration and ADP Workforce
  • Onboarding and Training
  • Schedule Management and Performance Metrics
  • Backgrounds: PATCH, CAC, NSOPW, OIG, SAM, Medicheck
  • Compliance
  • FMLA
  • Workers Compensation
  • Benefits Programs
  • Communication
  • Leadership
  • Multicultural and Diversity Awareness
  • Team Player
  • Professionalism
  • Emotional Intelligence
  • Time Management
  • Problem Solving Skills
Experience
12/2022 to Current Care Supervisor American National Bankshares, Inc. | Danville, VA,
  • Client management: handles new client intake including home visit and care assessments
  • Assigning caregivers an established schedule based on clients needs and plan of care (POC)
  • Proactively communicates schedule changes with clients, caregivers, referral source, team leads, managers and branch manager
  • Participates in the hiring and training of staff
  • Participates in the on-call rotation for the office
  • Prepares and submits routine departmental reports as required
  • Keeps record of and ensures that in-home supervisor visits are compliant
  • Provides education and coaching on the changes to a clients POC
  • Ensures compliance with local, state, and federal laws as well as with company policies and procedures
  • Participates in required audits and compliance inquiries
  • Handles discipline and termination of employees as needed and in accordance with company policy
  • Consistently maintains the the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
08/2021 to 12/2022 Human Resources Coordinator City Of Lafayette Co | Lafayette, CO,
  • Explained HR policies and procedures to employees.
  • Managed communication regarding employee orientation and open enrollment for benefits
  • Recruited and onboarded employees
  • Ran background checks; PATCH, CAC, MVR/CSS, OIG, Medicheck, SAM
  • Handled FMLA, workers compensation, and benefits open enrollment
  • Skilled at having difficult conversations; i.e. terminations, corrective actions, coaching, re-training
  • Assisted client service reps. with inbound and outbound calls regarding HR inquiries.
  • Completed biweekly HR audits for corporate intel
  • Daily reports in HHA Exchange
  • Ensure all external and internal employees are in compliance with company policy and state mandates.
  • Represented our branch in monthly Safety Committee Meetings; discussing COVID 19, OSHA, safety hazards, workers comp, etc.
  • Surpassed hiring goals and activation percentages every month since joining the team.
  • Payroll administration; paychecks, ADP issues, federal tax documents, etc.
  • Conducted investigations regarding external employees; medicaid fraud, substance use while on shift, APS and OAPS.
07/2021 to 08/2021 Operations Associate - TEMP Bridgestone Corporation | Dallas, TX,
  • Satisfied needs of members promptly and efficiently
  • Enforced company policies and resolved member concerns, issues, etc.
  • Ensured a fully stocked cafe, common area, individual office spaces, and restrooms
  • Provided unlimited coffee, breakfast, snacks, and weekly happy hour events for members
  • Coordinated with the Community Manager and Sr. Operations Coordinator in regard to events going on in the space.
  • Provided 5 star, luxury hospitality to members and guests
  • Gave tours to potential members
01/2020 to 06/2021 Childcare Worker 2 Fellas & A Big Vehicle | Broken Arrow, OK,
  • State Certified, home based, childcare facility
  • Created an environment centered around play based learning.
  • Balanced schedules for optimal rest, play and educational periods.
  • Established secure indoor and outdoor premises to ensure safety of children.
  • Delivered direct, supervised care to children ranging 6 weeks to 6 years old.
  • Enforced rules to teach manners and maintain safe environment.
  • Worked to assist development of social, communication and problem-solving skills in children under care.
  • Actively involved parents/guardians on developments, misbehavior or concerns regarding children.
  • Encouraged autonomy and responsibility in children; specifically regarding tidying up, handwashing and toileting.
01/2020 to 06/2021 Social Media Manager City Of Lafayette Co | Lafayette, CO,
  • Drove traffic to our social media as well as our website by creating engaging, insightful, content.
  • Promoted brand building and digital marketing strategy
  • Utilized platforms such as Instagram, Facebook, and Wordpress on a regular basis.
04/2019 to 12/2019 Nanny Belmond Ltd | Charleston, SC,
  • Created an environment for one child, 5 months until 14 months old, to stimulate age appropriate development.
  • Provided a balanced diet and nutrition, age appropriate for an infant.
  • Regulated child's schedule to balance rest, learning and play.
  • Structured and maintained a stable routine whether the parent was in or out of town.
  • Accurately logged daily records of child's activities, behaviors, meals and naps.
  • Bathed and dressed baby, changed diapers and prepared bottles and feeding equipment.
04/2017 to 02/2019 Childcare Worker Chartwell Retirement Residences | Edmonson, TX,
  • Identified developmental strengths and target areas for enrichment activities.
  • Actively involved parents/guardians in new developments, misbehaviors or concerns.
  • Delivered direct care to children between ages 6 weeks and 6 years old.
  • Modeled and enforced manners and safe behavior to foster a safe environment.
  • Created age-appropriate lessons involving reading, crafts, music and movement.
  • Actively engaged with children in music and art activities to encourage creativity and expression.
02/2017 to 05/2017 Concierge 2 Fellas & A Big Vehicle | Broken Arrow, OK,
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
05/2016 to 12/2016 Health Care Aide Burger King Corporation | Morton, IL,
  • Scheduled and transported client to and from doctors visits.
  • Administered daily meds, supervised and assisted with clients personal hygiene.
  • Nurtured client and encouraged a positive outlook through compassionate care.
  • Established a strong and trusting rapport with client.
  • Ran the home smoothly, maintained cleanliness and a well-organized environment.
  • Actively reported client progress to loved ones and health professionals.
07/2015 to 07/2016 Nanny Smith Family | City, STATE,
  • Provided daily nutritious meals, promoting healthy diet and nutrition.
  • Established relationships with children and encouraged social development by discussing school, activities, friends, etc.
  • Redirected toward and modeled positive behavior, encouraging safe and positive action.
  • Assisted with clothing selection, dressing and shoe tying.
  • Interacted with children daily on an emotional and mental level to promote consistent development.
  • Safely and efficiently transported children to and from activities and events.
  • Created lasting, professional relationships with families
05/2015 to 07/2015 Crew Member Flyspace Production Company | City, STATE,
  • Operations member of Flyspace Productions.
  • Supervised art galleries and specific pieces.
  • Ensured the public's safety.
  • Completed opening, closing and shift change tasks to promote efficiency.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
Education and Training
Expected in 07/2020 Bachelor of Science | General Management And Human Resources Management Indiana University of Pennsylvania, Indiana, PA GPA:
  • Dean's List Honoree [Fall and Spring 2018 through 2020]
  • 3.5 GPA
  • Honor Roll [Fall, Spring, Summer, 2019 and 2020]
Expected in 12/2019 Associate of Science | Business Management Community College of Allegheny County, Pittsburgh, PA GPA:
  • CCAC Honors Society Member
  • Dean's List Honoree [Spring and Fall 2018, Spring and Fall 2019]
Certifications
  • Trained Child Abuse Mandated Reporter
  • First Aid/CPR

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Resume Overview

School Attended

  • Indiana University of Pennsylvania
  • Community College of Allegheny County

Job Titles Held:

  • Care Supervisor
  • Human Resources Coordinator
  • Operations Associate - TEMP
  • Childcare Worker
  • Social Media Manager
  • Nanny
  • Childcare Worker
  • Concierge
  • Health Care Aide
  • Nanny
  • Crew Member

Degrees

  • Bachelor of Science
  • Associate of Science

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