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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Highly qualified Master's Level Medical Social Worker, LMSW/Care Coordinator and Qualified HCBS PAE Assessor with over 30 years professional experience in a variety of professional settings, with diversified populations. Experience with group and individual counseling with adults and teens with alcohol and drug addiction, abusers and victims of domestic violence, and the elderly and disabled homebound. More than 20 years experience as a Medical Social Worker in Home Health and well versed in educating patients, coordinating treatment plans and setting up program referrals. Knowledgeable about documentation, record keeping and insurance requirements. 9 years experience as a Care Coordinator in an LTSS/HCBS setting working with both in home patients and nursing facility patients. Experience in completing PASRRs, PAEs, and developing Plans of Care for elderly, homebound, and physically and mentally disabled individuals in home health settings and LTSS/MCO settings. Training and experience in person centered care, person centered communication, computer experience, Care Advance Programs. MS Office, Outlook, Word, Excel. Excellent interpersonal and customer service skills, Empathetic in helping people cope and solve problems in every day life. Compassionate and driven work ethic and passion for helping others. Excellent communication skills, self motivated and excellent time management and problem solving skills. BPS in Alcohol and Drug Counseling, Master's in Social Work, and LMSW and Tenncare LTSS HCBS PAE Qualified Assessor Certification.

Skills
  • Documentation
  • Qualified LTSS PAE Assessor
  • Organizational skills
  • Patient education
  • Conflict Resolution
  • Goal Setting
  • Interdepartmental collaboration
  • Decision making
  • Care Planning
  • Self Motivated
  • Counseling
  • Strong Sense of Responsibility
  • Knowledge of Area Resources
  • Assessing needs
  • Networking with staff
  • Active Listening
  • Dependable and Responsible
  • Multitasking Abilities
  • Clerical Support
  • Decision Making
  • Interpersonal Communication
  • Customer Service
  • MS Office
  • Good Telephone Etiquette
  • Written and Verbal Communication
  • Attention to Detail
  • Collaboration
  • Time Management
  • Critical Thinking
Work History
Care Coordinator, LMSW, 09/2012 to 11/2021
Salvation Army UsaMontclair, NJ,

Job duties include:

  • Partnering with members/family members to identify member needs
  • Completing Pre Admission Evaluations
  • Completing Intake and enrollment assessments
  • Person-Centered Planning, ongoing maintenance and monitoring of overall services to more than 50 members at a time
  • Developing Plan of Care
  • Completing Phone assessments and Monthly Interim Screening Tools
  • Completing Quarterly/Annual F2F Assessments with home members
  • Completing Semi and Annual F2F visits with nursing home members
  • Managing high call volume incoming calls and emails from members, family members, provider agencies, and nursing facility staff
  • Strong ability to multi-task
  • Completing PASRR as needed
  • Transition of members from home to nursing facility or nursing facility to home as appropriate
  • Referrals for DME and Assistive technology
  • Set up and monitor services for members to help them maintain their quality of life.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Supported patient care excellence via planning and interpretation of programs.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Wrote notes, completed documentation for referrals and maintained case files.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Educated patients and families about counseling and treatment options.
  • Planned discharge actions and identified resources within community for continued care.
LMSW Master's Level Medical Social Worker, 01/2007 to 10/2013
Watermark Retirement CommunitiesUnion City, CA,
  • Completed home visits and assessments, with elderly and disabled homebound patients, made referrals to provider agencies, DME companies, assisted with medical documents and insurance forms, provided counseling related to medical conditions, and provided Supervisory visits for BSW staff members.
  • Organized clinical documentation, treatment plans, and referrals.
  • Attended weekly staff meetings and Worked with medical teams, patients and families to implement effective treatment plans.
  • Explained medical care options to help families make informed healthcare decisions.
  • Maintained regular contact with clients by calling and visiting client's homes.
  • Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
  • Coordinated program referrals for community-based resources.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments after hospitalization and or rehab stay.
LMSW Master's Level Medical Social Worker, 08/1993 to 02/1999
Cargo LargoIndependence, MO,
  • Completed home visits and assessments for elderly homebound patients if both Tennessee and Mississippi, made referrals to provider agencies, DME companies, assisted with medical documents and insurance forms, provided counseling related to medical conditions. Completed my LMSW and CMSW in both Tennessee and Mississippi.
  • Attended weekly staff meetings and Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.
  • Organized clinical documentation, treatment plans, and referrals.
  • Delivered social work services to elderly and disabled homebound patients in home settings.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Assisted with insurance documents and assisted with choosing the right insurance plan to help patients meet their needs.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Coordinated program referrals for community-based resources like homemaker services, pest control, and meals on wheels
  • Coordinated program referrals for community-based resources like home delivered meals and homemaker services.
  • Assisted with finding resources for minor home modifications.
Childcare Worker, 03/2002 to 03/2006
Ellendale Baptist Church Mother's Day OutCity, STATE,
  • **During the years between 1999 and 2006, I worked part time for Ellendale Baptist Church MDO program while working full time raising two children.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Planned and guided age-appropriate tasks like reading, crafts, and play.
  • Offered top-notch care to 10+ children at once, ranging in age from 2 to 4.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Promoted good behavior with positive reinforcement methods.
  • Introduced children to educational games and activities to boost learning.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
Customer Service Supervisor-Part Time, 09/1989 to 05/1991
KrogerCity, STATE,
  • Coached employees through day-to-day work and complex problems.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
Server- Part Time, 08/1989 to 05/1991
Ruby Tuesday RestaurantCity, STATE,
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier Team Lead, 01/1987 to 12/1989
Foot LockerCity, STATE,
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Trained team members on cash register operation and cash handling.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Communicated with customers and team members to solve problems.
  • Processed checks, cash and credit purchases or refunds.
  • Restocked and organized merchandise in store.
  • Assisted customers by answering questions and fulfilling requests.
Education
Masters in Social Work: , Expected in 05/1993
University Of Tennessee College Of Social Work - Memphis, TN,
GPA:

Internships:

*Lakeside Hospital- Individual and group therapy for troubled teens.

*Family Trouble Center- Individual/Group therapy-Anger Management

*Extendicare Home Health- Home visits, assessments, counseling to medically homebound patients, and assisted with resources, medical documents, insurance education/assistance, referrals for services including home delivered meals, homemaker services, and DME referrals.

Bachelor of Professional Studies: Alcohol And Drug Counseling, Expected in 05/1991
University Of Memphis - Memphis, TN,
GPA:

While at the University of Memphis I completed a 1000 hour internship at Memphis Recovery Center, where I assisted with individual and group counseling sessions, and I received my Bachelor's in Professional Studies with a Major in Alcohol and Drug Counseling.

  • Dean's List 1987-1991
  • Magna Cume Laude
High School Diploma: , Expected in 05/1987
Sky View Academy - Memphis, TN,
GPA:

Vice President of my class

Distinguished American High School Students

Miss Sky View

Jr and Sr Beta Clubs

Student Counsel and Prom Committees

Captain of our National Champion Cheer Team

State Champion Softball Team

Art Club

Fellowship of Christian Athletes

Senior Football Homecoming Queen.

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Resume Overview

School Attended

  • University Of Tennessee College Of Social Work
  • University Of Memphis
  • Sky View Academy

Job Titles Held:

  • Care Coordinator, LMSW
  • LMSW Master's Level Medical Social Worker
  • LMSW Master's Level Medical Social Worker
  • Childcare Worker
  • Customer Service Supervisor-Part Time
  • Server- Part Time
  • Cashier Team Lead

Degrees

  • Masters in Social Work
  • Bachelor of Professional Studies
  • High School Diploma

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