care coordinator ii resume example with 6+ years of experience
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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Volunteers Of America - Greater New Orleans – Hammond, LA Jacksonville, FL
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Updated and maintained customer information, documents and records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy of data entered into system to produce error-free reports.
- Scheduled and confirmed appointments and meetings for senior management team.
- Entered daily data in computer systems and documented office activities.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Scheduled appointments for customers in person or over telephone.
- Assessed customer needs and responded to customer emails and calls.
D.B. Roberts – Plano, TX Margate, FL
- Utilized customer service software to manage interactions and track customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Processed 50 or more customer service orders promptly to increase customer satisfaction.
- Answered 50 or more customer calls with minimal wait times.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Aimbridge Hospitality – Lakeland, FL Rowland, NC
- Monitored gaming operations continuously to check on dealers and players.
- Interviewed, hired and trained new gambling floor workers.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Oversaw expenses, budget estimates and accounts for $250,000 per year operation.
- Identified and removed players suspected of cheating in cards or other games.
- Interpreted and enforced rules for gameplay and betting limits.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Coordinated staff schedules, rotations and breaks.
- Stayed current on changing tricks and techniques used by players of each game.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
Southeastern Community College - Whiteville, NC
South Robeson High School - Rowland, NC
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Resume Overview
School Attended
- Southeastern Community College
- South Robeson High School
Job Titles Held:
- Care Coordinator II
- Customer Service Representative
- Casino Supervisor
Degrees
- Associate of Arts
- High School Diploma
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