cardiovascular service assistant resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Online research
  • Client interaction
  • Scheduling participants
  • Data collection
  • Confidential data protection
  • Data entry
  • Customer service
  • Friendly, positive attitude
  • Team management
Cardiovascular Service Assistant, 04/2017 to 03/2020
Highmark Inc.Harrisville, PA,
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job title]s.
  • Responded to customer concerns and issues by [Action].
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Created professional memoranda, letters and [Type] copy for [Job title]s, meeting expected deadlines for distribution.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of [Number] [Job title]s.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Scanned [Type] documents, including insurance cards to include in patient charts.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Recognized by management for providing exceptional customer service.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Cross-trained in [Task] to assist [Job title] during staff member absences.
  • Kept processes moving along smoothly so that wait times were minimized to [Number] minutes.
  • Verified patient information, including demographics, income and [Type] for input into [Software] system.
Access Coordinator, 05/2014 to 03/2017
Medstar HealthFairfax, VA,
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Verified demographics and insurance information to register patients in computer system.
  • Documented and managed patient information using [Software].
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Scheduled patient appointment and procedures with [Software].
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Checked daily doctor schedules and verified insurance.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Clinical Lab Assistant, 05/2006 to 05/2014
Berkshire Medical CenterCity, STATE,

Utilized [Type] methods to prepare samples for laboratory testing in and analysis.

Performed urinalysis and hematology for multiple patients daily.

  • Cleaned and sterilized lab area, tools and equipment.
  • Followed laboratory guidelines for handling biological specimens.
  • Recorded control values from technical instruments to maintain reliability and validity of test results.
  • Applied knowledge of microbiology
  • Reviewed patient data, prepared data reports and signed off on release of information requests.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Built trust and minimized patient discomfort during phlebotomy procedures through [Task] and [Task].
  • Traveled to over [Number] nursing facilities per [Timeframe] to collect blood and [Type] and [Type] specimens.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.
  • Maintained clean and fully operational laboratory equipment.
Education and Training
: Liberal Arts And General Studies, Expected in
Berkshire Community College - Pittsfield, MA
GED: , Expected in 06/2002
Taconic High School - Pittsfield, MA

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Resume Overview

School Attended

  • Berkshire Community College
  • Taconic High School

Job Titles Held:

  • Cardiovascular Service Assistant
  • Access Coordinator
  • Clinical Lab Assistant


  • Some College (No Degree)
  • GED

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