LiveCareer-Resume

call center support specialist resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities
with a positive attitude. Willingness to take on added responsibilities to meet
team goals. Proven ability to work effectively with people of various cultural
backgrounds, experience, and socio-economic statuses. To secure a position in
a company that will provide the opportunity for professional and personal growth.

Skills
  • Excellent Attention to Detail
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Call Volume and Quality Metrics
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response

  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Billing Adjustments and Refunds
  • Customer Inquiry Response
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
  • Knowledge of medical
    terminology, health records
    processing, insurance claims, and
    HIPPA regulations
Work History
11/2020 to Current
Call Center Support Specialist Cognizant Technology Solutions Glendale, CA,
  • Processed eligibility and benefits verification and authorization requests..
  • Made and received over 50+ customer calls per day
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained Salesforce records by logging prospecting activities, adding new contacts and updating account information with useful intelligence.
03/2018 to 11/2020
Customer Service Representative Veyo Deerfield, WI,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collect payment from customers
01/2016 to 02/2018
Call Center Agent 24/7 Intouch City, STATE,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Recommended products to customers, thoroughly explaining details.
Education
Expected in 02/2012 to to
GED:
Orlando Technical College - Mid Florida Tech - Orlando, FL
GPA:
Languages
French:
Negotiated:

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Resume Overview

School Attended

  • Orlando Technical College - Mid Florida Tech

Job Titles Held:

  • Call Center Support Specialist
  • Customer Service Representative
  • Call Center Agent

Degrees

  • GED

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