Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Objective: Seeking employment as a Secretary-Front Desk Receptionist.

  • Appointment Scheduling
  • Billing & Invoicing
  • Customer Service
  • Document Editing
  • Manages High-Volume Calls
  • Organization & Efficiency
  • Proficient with Adobe Software
  • Proficient with Google & Outlook (email, calendars & drive)
  • Proficient with Excel & Word
  • Proficient with Photoshop
  • Security Systems (Kantech)
  • Team Collaboration
  • Time Management
03/2020 to 06/2020 Call Center Representative - Medical Receptionist Arnot Ogden Medical Center | Painted Post, NY,
  • Greeted patients in a high-volume dermatology office, representing a highly rated professional medical center.
  • Verified demographic information, scanned insurance & personal identification documents into patient records.
  • Provided first class customer service, attentive to patients' questions & concerns pertaining to their office visits.
  • Adhered to financial/cash control policies & procedures, making sales or recommendation of products or services, utilized software & confidential databases, thoroughly explained & secured medical legal forms needed at the time of check in.
  • Scheduled, canceled & rescheduled appointments, relayed business & customer messages to supervisory staff, managed & resolved customer complaints.
  • The intake & verification of insurance coverage, entered patient cases to nursing staff, received & entered faxed patient records, shared medical documents with other medical offices for continuity of care, followed up on customer calls when necessary, routed calls to appropriate resources & office staff.
  • Built lasting relationships with clients & call center coworkers based on trust & reliability, took part in training & other learning opportunities to expand knowledge of the company & positions.
11/2019 to 03/2020 Patient Access Representative Monarch Healthcare Management | Rush City, MN,
  • Greeted patients following Conifer Standards of Care, provided exceptional customer service, completed full patient registration at date of service, adhered to financial/cash control policies & procedures, thoroughly explained & secured Hospital/patient legal forms, scanned protected health information, insurance coverage & photo identification into patient records.
  • In contact with MAC office for scheduling diagnostic medical procedures & lab visits.
  • Verified insurance coverage & eligibility, secured medical necessity verification in accordance to centers for Medicare & Medicaid services.
  • Assigned medical codes for patient records consisting of signed consent forms, prior authorization approvals, valid identification/photo ID, calculated co-pays & record of money collection.
12/2007 to 05/2019 Design & Copy Center Technician Green Hills Area Education Agency | City, STATE,
  • Provided customer service pertaining to all department responsibilities for the Green Hills Design & Copy Center, answered questions regarding specific designs, graphics, school & agency logo, specific ink colors, paper choices, professional binding decisions, met expected completion deadlines according to delivery route schedules, provided price quotes & rates for services & supplies.
  • Adhered to copyright provisions, entered internal & school billings, maintained confidentiality with student records & all sensitive information.
  • Completed yearly audits, placed calls for routine maintenance on all copy center equipment, ordered department supplies, assisted with agency security program & printed agency badges, knowledge of software & functionality of high-performance copiers, cutting/binding equipment.
  • Processed UPS shipments, facilitated all requests in a professional & timely manner.
  • Relieved receptionist for afternoon breaktime & performed all other duties assigned.
12/1998 to 12/2007 Business Office Assistant Green Hills Area Education Agency | City, STATE,
  • Provided record keeping & clerical support to five business office staff (Accounts Payable, Accounts Receivable, Operation & Maintenance Supervisor, Human Resources & Payroll).
  • Completed agency inventory management along with conducting yearly audits, processed UPS shipments, provided backup support for both the copy center & the switchboard operator/front door receptionist.
  • Entered data & generated reports for state Medicaid services, filed & removed student records according to state guidelines.
  • Provided general office assistance & performed all other duties assigned.
Education and Training
Expected in 1989 High School Diploma | Thomas Jefferson High School, , GPA:
Expected in Some College | Iowa Western Community College, Council Bluffs, IA, GPA:
  • Completed coursework in Records Management, Administrative Office Support, & Data Entry
Additional Workplace Training
  • Administrative Office Support
  • College Keyboarding
  • Data Entry Additional
  • Security Awareness
  • Harassment in the Workplace
  • Adobe InDesign CS6 Level 1
  • Today's Office Professional
  • Excel
  • Better Business Writing Workshop
  • Grammar & Proofreading

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School Attended

  • Thomas Jefferson High School
  • Iowa Western Community College

Job Titles Held:

  • Call Center Representative - Medical Receptionist
  • Patient Access Representative
  • Design & Copy Center Technician
  • Business Office Assistant


  • High School Diploma
  • Some College

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