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Call Center/Appointment Scheduler Resume Example

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CALL CENTER/APPOINTMENT SCHEDULER
Summary

Responsible and friendly. Able to make customers feel welcome.

Proficient in payment processing on the cash register focused on hardworking and punctuality with excellent interpersonal and organizational skills.

Detail-oriented Data Entry Skills with 20+ years of experience. Strong foundation of Alpha, Numeric, and 10 keystrokes knowledge combined with excellent work ethic and professional integrity.

Dependable IT Support with 10 years of helpdesk experience. Assist end-users with complex technical issues. Communicate complicated concepts in a clear manner. Critical thinking conveying technical information to diverse audiences. Skilled at both hardware and software troubleshooting in a fast-paced environment.

Skills
  • Cash register operation
  • Safety assurance
  • Staff mentoring
  • Payment processing, cash, check, debit, and credit
  • Customer service
  • Ability to type 45 wpm
  • Detail Oriented
  • Patient Scheduling
  • Excellent with kids
  • Troubleshooting and diagnostics
  • Proficient with Data Entry, Microsoft Outlook, Word Processing, and Excel
  • Organizing and prioritizing
  • Waitressing and Hosting Skills (10yrs)
  • Friendly and courteous and well spoken
Experience
Call Center/Appointment SchedulerFlorida Pain Institute | Melbourne, FL | August 2016 - August 2019
  • Directed patient communication to appropriate department personnel, in addition to providing information to resolve inquiries.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports.
  • Managing office support tasks and coordinating scheduling appointments.
  • Maintained data confidentiality when inputting Name and Address information into Citrix system.
  • Worked with the Surgical department and helped to coordinate patient charts to enhance company efficiency.
  • Responsible for calling patients after a procedure to set a follow-up appointment.
  • Responsible for verifying all clinical appointments.
  • Responsible for accurately scanning all patient's documents into the patient's file.
  • Adhere to HIPPA regulations.
  • Faxing documents to appropriate staff and outside facilities.
  • Professional and courteous.
IT Support /Data Entry ProcessorPc Richard & Son | Farmingdale, NY | September 2005 - November 2015
  • Maintained computer network AS400 IBM System.
  • Support in-house programs for POS System, which included computer software, computer hardware such as cash register, check verification component, credit, and debit card components.
  • Confer with network programmers about how to solve existing system problems.
  • Recommended changes to improve the system and network configurations, and determine hardware or software requirements related to such changes.
  • Performed routine network startup and shutdown procedures.
  • Work performed in a DOS program with commands that had to be memorized.
  • Responsible for assisting 65 electronic and appliance showroom's in regards to writing up sales.
  • Responsible for collecting financial data from all 65 showroom's (through computer system) and making sure reports balance, then collecting financial data from all internal departments.
  • Compiled all financial data into the system to create a report reflecting sales from the previous day.
  • Worked with distribution center to ensure all delivery tickets written were scanned into the computer system and attached to an invoice number. (Less paperwork to be stored).
  • Responsible for maintaining all 65 showroom store inventory.
  • Responsible for Corporate inventory report which involves retrieving data from inventory gun to printers. Fixing inventory counts for all electronics, appliances, and small appliances, etc.
  • Very proficient and accurate.
  • Trained new personnel on in-house computer system and program use.
  • Relieved front desk receptionist in company lobby for breaks, which entailed answering multi-line phone, welcoming and signing in visitors, receiving and sending mail to appropriate departments. Stuffing envelopes and putting them through the mailing machine for preset postage. Weighing envelopes for exact postage.
  • Responsible for checking emails for all and any equipment problems.
  • Pays very close attention to details.
OwnerNoelia's Italian Ice | Levittown, NY | April 2000 - November 2005
  • Led startup and opening of Italian Ice business and provided jobs for local school students.
  • Provided training for our unique way of handling the Italian Ices.
  • Bookkeeping and record-keeping. Not through a computer system.
  • Responsible for making sure the store was stocked with 45 flavors of Italian ices and Gelato, along with gourmet candy that was sold at the establishment, and gourmet hot chocolate, and smoothies.
  • Collaborated with staff to maximize customer satisfaction.
  • Enhanced operational performance by putting in ads in the local paper.
  • Trained personnel on cash register.
Retail Sales Associate CashierPc Richard & Son | Farmingdale, NY | September 1984 - March 2000
  • Communicated with customers about products and services, including policies, restrictions and refund policies.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for the companies credit card and explained how the credit card works.the
  • Used register system to ring up customer purchases, process payment method and issued receipts.
  • Accurate and attention to detail on the payment method.
  • Closed out register draw when new shift came in.
  • Responsible for counting all cash and adding up all checks, making deposits ready for the manager to take to the bank.
  • Trained new personnel on store procedures and how to work the register.
  • Participated in inventory control.
  • Answered phones.
  • Great customer service.
Education and Training
High School DiplomaSachem High School North | | Lake Ronkonkoma, NY | June 1984
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Resume Overview

Companies Worked For:

  • Florida Pain Institute
  • Pc Richard & Son
  • Noelia's Italian Ice

School Attended

  • Sachem High School North

Job Titles Held:

  • Call Center/Appointment Scheduler
  • IT Support /Data Entry Processor
  • Owner
  • Retail Sales Associate Cashier

Degrees

  • High School Diploma

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