Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to perform efficient and high-quality work. Desiring to apply 10 years' experience to take on a fast-paced position. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.
Skills
Device configuration
Cabling Layouts
Repair
Customer Education
Troubleshooting Skills
Work History
07/2008 to 12/2018
Cable Technician/Security Installation TechnicianRepublic Services, Inc. – Allentown, PA,
Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
Performed troubleshooting of systems with techniques such as speed and ping tests.
Provided training on use, troubleshooting and calibration of equipment.
Set up networks and computers for business and residential customers.
Installed and configured new devices and system components.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Coordinated installation of new users and relocations of existing users.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Responded to service requests during and after business hours.
Developed and maintained courteous and effective working relationships.
Worked closely with CT5 to maintain optimum levels of communication to effectively and efficiently complete projects.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained excellent attendance record, consistently arriving to work on time.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
03/2004 to 04/2008
Welder HelperR. Harris Welding – City, STATE,
Fetched materials, equipment and tools for welding professionals.
Removed trash and excess materials to clean up work areas.
Bolted, clamped and tack-welded parts to secure components prior to welding.
Used MIG gun arc to melt and deposit metal from electrode to workpieces.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Maintained equipment in good working order.
Inspected final products to assess compliance with quality standards and established tolerances.
Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Kept positive attitude focused on learning new processes and techniques.
Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
Effectively managed repair and maintenance scheduled to increase shop organization and equipment longevity.
Interpreted verbal and written instructions from work orders and welding blueprints.
Welded in flat, horizontal, vertical and overhead positions.
Inspected welds and checked whether critical measurements met specifications upon completion.
Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.
Clamped and tack-welded components to achieve desired configurations.
Chipped away debris and thick crusts of rust, slag and other materials to ready surfaces for welding.
Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.
Calibrated flow and pressure settings to build and maintain flames.
08/1996 to 06/2003
Forklift Operator/Truck DriverDirect Mail Management – City, STATE,
Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Dropped and hooked trailers and changed configuration of equipment when necessary.
Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Loaded and unloaded vehicles and secured items for long road trips by using straps and power jacks/forklift equipment.
Inspected truck for defects and safe operating condition before, during and after trips.
Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over 7 years .
Clearly communicated with dispatchers and supervisors, giving updated information, including estimated times of arrival and latest road conditions.
Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Verified contents of inventory loads against shipping papers.
Operated with safety and skill to avoid accidents and delays.
Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 150-mile transports.
Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
Maximized load safety by balancing, securing and weighing products.
Maneuvered forklift over and around loaded pallets, boxes and other materials
Relocated goods from dock area to appropriate storage locations
Transported material to correct locations and documented inventory changes
Education
Expected in 05/1996
High School Diploma: Calvert High School - Prince Frederick, MD GPA:
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