Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Cable Technician proficient in performing connections, disconnections and alterations to customer systems. Effective at working with little supervision to perform efficient and high-quality work. Desiring to apply 10 years' experience to take on a fast-paced position. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.

  • Device configuration
  • Cabling Layouts
  • Repair
  • Customer Education
  • Troubleshooting Skills
Work History
07/2008 to 12/2018
Cable Technician/Security Installation Technician Republic Services, Inc. Allentown, PA,
  • Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Provided training on use, troubleshooting and calibration of equipment.
  • Set up networks and computers for business and residential customers.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Coordinated installation of new users and relocations of existing users.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Responded to service requests during and after business hours.
  • Developed and maintained courteous and effective working relationships.
  • Worked closely with CT5 to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
03/2004 to 04/2008
Welder Helper R. Harris Welding City, STATE,
  • Fetched materials, equipment and tools for welding professionals.
  • Removed trash and excess materials to clean up work areas.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Used MIG gun arc to melt and deposit metal from electrode to workpieces.
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Maintained equipment in good working order.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Kept positive attitude focused on learning new processes and techniques.
  • Repaired manufactured products by dismantling, straitening, reshaping and reassembling parts.
  • Effectively managed repair and maintenance scheduled to increase shop organization and equipment longevity.
  • Interpreted verbal and written instructions from work orders and welding blueprints.
  • Welded in flat, horizontal, vertical and overhead positions.
  • Inspected welds and checked whether critical measurements met specifications upon completion.
  • Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
  • Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.
  • Clamped and tack-welded components to achieve desired configurations.
  • Chipped away debris and thick crusts of rust, slag and other materials to ready surfaces for welding.
  • Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.
  • Calibrated flow and pressure settings to build and maintain flames.
08/1996 to 06/2003
Forklift Operator/Truck Driver Direct Mail Management City, STATE,
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Dropped and hooked trailers and changed configuration of equipment when necessary.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Loaded and unloaded vehicles and secured items for long road trips by using straps and power jacks/forklift equipment.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Demonstrated safe driving by following all regulations and safety procedures, resulting in zero accidents over 7 years .
  • Clearly communicated with dispatchers and supervisors, giving updated information, including estimated times of arrival and latest road conditions.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Verified contents of inventory loads against shipping papers.
  • Operated with safety and skill to avoid accidents and delays.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across 150-mile transports.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew to properly position vehicle and loading equipment.
  • Maximized load safety by balancing, securing and weighing products.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials
  • Relocated goods from dock area to appropriate storage locations
  • Transported material to correct locations and documented inventory changes
Expected in 05/1996
High School Diploma:
Calvert High School - Prince Frederick, MD

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School Attended

  • Calvert High School

Job Titles Held:

  • Cable Technician/Security Installation Technician
  • Welder Helper
  • Forklift Operator/Truck Driver


  • High School Diploma

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