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Cable Technician Resume Example

Resume Score: 80%

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CABLE TECHNICIAN
Professional Summary

Experienced

  • Network and Computer Systems Administrator with over 7 years of experience in Information Technology/Network Administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Personal Information

Comcast President Club award winner 2016 , This award is given to Agent who make outstanding contributions to Comcast customer service, by implementing best practices displayed through FCR, S4B, and VOC.

Skills
  • Technical issues analysis
  • Desktop support
  • Windows 10
  • TCP/IP
  • Software Diagnosis
  • Hardware Upgrades
  • Technical Support
  • Troubleshooting Technical Issues
  • IT Support
  • Hardware and Software Installation
  • Technical documents comprehension
Work History
September 2020-CurrentCable Technician | Microsoft | Des Moines, IA
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Installed and configured new devices and system components.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Read blueprints and schematics to correctly place equipment.
  • Terminated cables to punch down blocks, installed and dressed cabling with quality.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Worked with various types of cabling, Ex(Cat5, Cat5e Cat 6, Coax, SM & MM mode fibers, power)
  • Consistently met deadline and exceeded goals.
March 2020-August 2020IT Support Specialist | Iowa Realty Co Inc. | Des Moines, IA
  • Configured hardware, devices and software to set up work stations for employees.
  • Determined hardware and network system issues using effective troubleshooting techniques.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Managed high levels of call flow and responded to Clients technical support needs.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Activated accounts for clients interested in new services.
January 2015-March 2019Technical Support Representative | Comcast | Horsham, PA
  • Troubleshoot company LAN devices; routers, eMTA, modems.
  • Assist end users with resolving technical/billing issues via phone Customer Service.
  • Maintain accurate records of customer account activity.
  • Assist team members with organizing inventory, unloading merchandise and cleaning.
  • Follow company policies and procedures while being customer friendly.
  • Comply with company standards and exceeds goals Sales/Marketing.
  • Improve quality of performance and product by recommending upgrades.
  • Implement sales strategies to help team market current products.
  • Oversee the advertising and branding of innovative ideas.
  • Research environment climate to sustain suitable transactions.
January 2013-January 2015IT Technician | Cellcom Telecom Accra Ghana | Monrovia, Liberia, Liberia
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Expected in May 2021Associate of Science: Information Technology/Network Administration, AASDes Moines Area Community College, Ankeny, IA
  • Professional development completed in
  • CompTIA A+ Certified IT Technician
  • CompTIA Security+
  • Cisco Certificated Network Associate (CCNA)
November 2014Advanced Diploma: System EngineeringIPMC Collage Of Technology, Accra, Ghana
June 2002High School DiplomaAddo Mills International School System, Monrovia, Liberia
Reading

I have only one hobby. Yet, it consumes all my free time. I enjoy reading and have always been a voracious reader. Although I prefer reading motivational book I make a deliberate effort to read at least one book in my area of studies.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Microsoft
  • Iowa Realty Co Inc.
  • Comcast
  • Cellcom Telecom Accra Ghana

School Attended

  • Des Moines Area Community College
  • IPMC Collage Of Technology
  • Addo Mills International School System

Job Titles Held:

  • Cable Technician
  • IT Support Specialist
  • Technical Support Representative
  • IT Technician

Degrees

  • Associate of Science : Information Technology/Network Administration, AAS
    Advanced Diploma : System Engineering
    High School Diploma

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