Cable Technician Resume Example
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CABLE TECHNICIAN
Professional Summary
Experienced
- Network and Computer Systems Administrator with over 7 years of experience in Information Technology/Network Administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Personal Information
Comcast President Club award winner 2016 , This award is given to Agent who make outstanding contributions to Comcast customer service, by implementing best practices displayed through FCR, S4B, and VOC.
Skills
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Work History
September 2020-CurrentCable Technician | Vlcm | Murray , UT
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Installed and configured new devices and system components.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Terminated cables to punch down blocks, installed and dressed cabling with quality.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Worked with various types of cabling, Ex(Cat5, Cat5e Cat 6, Coax, SM & MM mode fibers, power)
- Consistently met deadline and exceeded goals.
March 2020-August 2020IT Support Specialist | Teddy Bear Portraits | Waterbury , CT
- Configured hardware, devices and software to set up work stations for employees.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Managed high levels of call flow and responded to Clients technical support needs.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Activated accounts for clients interested in new services.
January 2015-March 2019Technical Support Representative | Lutron Electronics | Boynton Beach , FL
- Troubleshoot company LAN devices; routers, eMTA, modems.
- Assist end users with resolving technical/billing issues via phone Customer Service.
- Maintain accurate records of customer account activity.
- Assist team members with organizing inventory, unloading merchandise and cleaning.
- Follow company policies and procedures while being customer friendly.
- Comply with company standards and exceeds goals Sales/Marketing.
- Improve quality of performance and product by recommending upgrades.
- Implement sales strategies to help team market current products.
- Oversee the advertising and branding of innovative ideas.
- Research environment climate to sustain suitable transactions.
January 2013-January 2015IT Technician | Denalitek | Anchorage , AK
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
Expected in May 2021Associate of Science: Information Technology/Network Administration, AASDes Moines Area Community College, City, State
- Professional development completed in
- CompTIA A+ Certified IT Technician
- CompTIA Security+
- Cisco Certificated Network Associate (CCNA)
November 2014Advanced Diploma: System EngineeringIPMC Collage Of Technology, City
June 2002High School DiplomaAddo Mills International School System, City
Reading
I have only one hobby. Yet, it consumes all my free time. I enjoy reading and have always been a voracious reader. Although I prefer reading motivational book I make a deliberate effort to read at least one book in my area of studies.
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Resume Overview
School Attended
- Des Moines Area Community College
- IPMC Collage Of Technology
- Addo Mills International School System
Job Titles Held:
- Cable Technician
- IT Support Specialist
- Technical Support Representative
- IT Technician
Degrees
- Associate of Science : Information Technology/Network Administration, AAS
Advanced Diploma : System Engineering
High School Diploma
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