Cable Technician Resume Example Microsoft

CABLE TECHNICIAN

Professional Summary

Experienced

Network and Computer Systems Administrator with over 7 years of experience in Information Technology/Network Administration. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Personal Information

Comcast President Club award winner 2016 , This award is given to Agent who make outstanding contributions to Comcast customer service, by implementing best practices displayed through FCR, S4B, and VOC.

Skills

Technical issues analysis
Desktop support
Windows 10
TCP/IP
Software Diagnosis
Hardware Upgrades

Technical Support
Troubleshooting Technical Issues
IT Support
Hardware and Software Installation
Technical documents comprehension

Work History

September 2020-CurrentCable Technician | Microsoft | Des Moines, IA

Assembled communication equipment such as wiring, switching equipment and power apparatus.
Connected components to exterior cable systems and tested connections for adequate power and functional links.
Performed troubleshooting of systems with techniques such as speed and ping tests.
Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
Installed and configured new devices and system components.
Worked closely with network administrators and server engineers to deliver quality service.
Read blueprints and schematics to correctly place equipment.
Terminated cables to punch down blocks, installed and dressed cabling with quality.
Followed company procedures to maintain work environment in a neat and orderly condition.
Worked with various types of cabling, Ex(Cat5, Cat5e Cat 6, Coax, SM & MM mode fibers, power)
Consistently met deadline and exceeded goals.

March 2020-August 2020IT Support Specialist | Iowa Realty Co Inc. | Des Moines, IA

Configured hardware, devices and software to set up work stations for employees.
Determined hardware and network system issues using effective troubleshooting techniques.
Created help desk tickets, troubleshot and resolved desktop issues.
Managed high levels of call flow and responded to Clients technical support needs.
Installed, modified and repaired software and hardware to resolve technical issues.
Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Evaluated and responded to incoming sales leads and requests for technical support assistance.
Activated accounts for clients interested in new services.

January 2015-March 2019Technical Support Representative | Comcast | Horsham, PA

Troubleshoot company LAN devices; routers, eMTA, modems.
Assist end users with resolving technical/billing issues via phone Customer Service.
Maintain accurate records of customer account activity.
Assist team members with organizing inventory, unloading merchandise and cleaning.
Follow company policies and procedures while being customer friendly.
Comply with company standards and exceeds goals Sales/Marketing.
Improve quality of performance and product by recommending upgrades.
Implement sales strategies to help team market current products.
Oversee the advertising and branding of innovative ideas.
Research environment climate to sustain suitable transactions.

January 2013-January 2015IT Technician | Cellcom Telecom Accra Ghana | Monrovia, Liberia, Liberia

Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Set up hardware and software in optimal configurations to meet network performance requirements.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Configured hardware, devices and software to set up work stations for employees.
Patched software and installed new versions to eliminate security problems and protect data.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Education

Expected in May 2021Associate of Science: Information Technology/Network Administration, AASDes Moines Area Community College, Ankeny, IA

Professional development completed in
CompTIA A+ Certified IT Technician
CompTIA Security+
Cisco Certificated Network Associate (CCNA)

November 2014Advanced Diploma: System EngineeringIPMC Collage Of Technology, Accra, Ghana

June 2002High School DiplomaAddo Mills International School System, Monrovia, Liberia

Reading

I have only one hobby. Yet, it consumes all my free time. I enjoy reading and have always been a voracious reader. Although I prefer reading motivational book I make a deliberate effort to read at least one book in my area of studies.

Resume Overview

Companies Worked For:

Microsoft
Iowa Realty Co Inc.
Comcast
Cellcom Telecom Accra Ghana

School Attended

Des Moines Area Community College
IPMC Collage Of Technology
Addo Mills International School System

Job Titles Held:

Cable Technician
IT Support Specialist
Technical Support Representative
IT Technician

Degrees

Associate of Science : Information Technology/Network Administration, AAS
Advanced Diploma : System Engineering
High School Diploma

Cable Technician Resume Example

Resume Score: 80%

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