Dependable professional with excellent time management, superior work ethic and teamwork abilities. Driven to improve efficiency and quality by adhering to company procedures.
Skills
Service planning
Mechanical troubleshooting
Customer service
Communications
Inventory management
Supervision
Organization
Team management
Experience
Dish NetworkRiverside, CACable Installation Technician08/2019 to Current
Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
Repaired equipment to support continual service.
Promoted additional services and products to increase sales.
Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
Communicated service installation orders and escalations to improve CRM and QA effectiveness.
Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
Stored, maintained and conducted inventory of storeroom-accessible hardware and vehicle stock.
Taught customers basic use of equipment based on service package and answered questions.
Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
Reviewed site plans prior to installations to confirm adequate space and structures for optimal system configuration according to specifications.
Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
Lift Coffee RoastersRiverside, CABarista06/2017 to 02/2019
Monitored cafe for seating availability, safety and well being of guests.
Cleaned and sanitized work areas, utensils and equipment.
Supported store manager with recruiting, interviewing and hiring baristas.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Received and accurately processed customer payments.
Merchandised display cases and diligently promoted prepared foods to drive business revenue.
Organized service and seating areas.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Greeted guests with pleasant smile and superior customer service.
Designed and printed menus, recipes and promotions and offers.
Memorized official and off-menu preparations to serve all customer beverage desires.
Maintained highest standards of conduct and service to support company reputation.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Described menu items to customers and suggested products based on stated preferences.
Redesigned coffee menu for improved readability.
Weighed, ground and packed coffee per customer orders.
Murietta hot springs conferce centerMurietta , CAServer02/2015 to 05/2017
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Arranged each place setting attractively using clean, chip-free plates and utensils.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Promoted desserts, appetizers and specialty drinks.
Managed closing duties, including restocking items and reconciling cash drawer.
Partnered with team members to efficiently serve food and beverages.
Prepared salads and appetizers to back up kitchen staff.
Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
santana concreteRiverside, CAConstruction Laborer
Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
Used picks and shovels to dig, spread and level dirt and gravel.
Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
Adhered to company and OSHA safety regulations on job sites to minimize falls and accidents.
Organized and maintained tools and equipment to enhance work efficiency.
Education and Training
High School Diploma06/2014Ramona High School, Riverside, CA
Some College (No Degree):Biblical TheologyCalvary Chapel Bible College, Marietta Ca
