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cabinet design specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Performance-driven with proven record in sales, training and

customer issue resolutions.

I was selected as a Lowes "Floating Cabinet Specialist" position,

to train and mentor new Cabinet Designers.

I excel in making unhappy customers happy. While owning my

own cabinet design and installation company, I walked a fine

line between keeping satisfied customers/installers and

losing monies on the bottom line.

I have made my career in cabinet design and I would like to

expand into the Sales Rep arena to use my vast experience to

train and develop new designers to increase sales for American

Woodmark.

Skills
  • Custom Cabinet Design Expertise
  • Blueprint Reading Expertise
  • Team Building
  • Problem Resolution
  • Critical Thinking
  • Relationship Building
  • Customer Service
  • Training & Development
  • Reliable and Trustworthy
  • Friendly, Positive Attitude
  • Organizational Skills
Education and Training
Draughons College Johnson City, TN, Expected in 05/1982 Associate of Science : Business - GPA :
Experience
Chef Point Restaurant & Bar - Cabinet Design Specialist
Colleyville, TX, 03/2012 - Current
  • Managed contracts with fabricators, suppliers and installers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Monitored customer order process and addressed customer issues.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Resolved customer issues and offered continual support throughout sales, delivery and installation processes.
  • Resolved customer issues and offered continual support throughout sales, delivery and installation processes.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Lineage Logistics - Manager
New Brunswick, NJ, 04/2011 - 10/2011
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Kitchen And Bath Concepts - Owner/Operator
City, STATE, 04/2000 - 04/2011
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Facilitated coaching and feedback for newer team members to guide their ideas into workable, practical design.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Identified business issues, creating customized solutions for individual problems.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.

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Resume Overview

School Attended

  • Draughons College

Job Titles Held:

  • Cabinet Design Specialist
  • Manager
  • Owner/Operator

Degrees

  • Associate of Science

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