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cabin service agent resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Positive and upbeat Customer Service Specialist bringing over 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Key Competencies
  • Customer relations
  • Office equipment proficiency
  • Product organization
  • Documentation procedures expert
  • Quick problem solver
  • Performing patient intakes
  • Problem-solving abilities
  • Charting expertise
  • OSHA knowledge
  • Medical terminology knowledge
  • Superb verbal, written, organizational and interpersonal skills
  • Microsoft Office Suite
Certifications & Training
  • Certified Nursing Assistant
  • First Aid/CPR
Professional Experience
03/2020 to Current
Cabin Service Agent Unifi Long Beach, CA,
  • Haul and carry cleaning equipment to service and sanitize aircraft.
  • Perform visual inspection of aircraft to gather and return items lost or misplaced by passengers.
  • Organize cabin service supply room to prevent misplaced supplies.
  • Lift and carry cleaning equipment, cleaning trays and cases of supplies to service the aircraft.
  • Clean passenger seating, vacuum floors, and wipe down tray tables so aircraft is free of debris.
  • Perform aircraft security inspection to comply with government and Company security requirements.
  • Perform visual inspection of aircraft to ensure no items are left onboard the aircraft. Return items left by passengers or crew members to the appropriate authority.
  • Mop galleys of aircraft and dispose of trash in designated dumpsters.
  • Restock magazines, food, beverages and other supplies on the aircraft.
  • Clean aircraft lavatories and empty waste receptacles.
  • Load supplies onto cabin service truck and return unused supplies to designated area.
  • Ensure cabin service supply room is kept in an organized and neat manner.
  • Check inventory to ensure there is an adequate supply of items needed to service aircraft.
  • Greet crew members, flight attendants and passengers in welcoming and friendly manner.
  • Conducted aircraft security inspection in compliance with government and corporate security standards.
  • Loaded necessary supplies onto service truck and returned additional supplies to designated area.
  • Reviewed aircraft clean bill of work to track, check and complete required cleaning duties.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
03/2019 to 01/2020
Customer Service Representative Radiant Logistics, Inc. Mendota Heights, MN,
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Resolved average of 50 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Asked probing questions to determine service needs and accurately input information into database.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
12/2018 to 02/2019
Sales Associate / Wireless Sales Consultant (T-ROC Bickford Senior Living Ames, IA,
  • Helped customers save money by finding the best/competitive prices in regards to cellular service, data plans and cellular phones; ensuring their needs were met and satisfied.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
08/2016 to 12/2018
Certified Nursing Assistant (CNA) Southeast Georgia Health System City, STATE,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education
Expected in 12/2018 to to
Associate of Applied Science: Radiology
College of Coastal Georgia - Brunswick, GA
GPA:
Expected in to to
High School Diploma:
Menifee County High School - Frenchburg, KY
GPA:

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Resume Overview

School Attended

  • College of Coastal Georgia
  • Menifee County High School

Job Titles Held:

  • Cabin Service Agent
  • Customer Service Representative
  • Sales Associate / Wireless Sales Consultant (T-ROC
  • Certified Nursing Assistant (CNA)

Degrees

  • Associate of Applied Science
  • High School Diploma

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