Organized and efficient Flight Attendant focused on putting passengers at ease and creating a positive travel experience. Exceptional problem solving and conflict resolution skills. Superb work ethic and strong desire to succeed.
Organized and efficient server
Quick problem solver
Thrives in fast-paced environment
Committed team player
Flexible schedule capability
Guest relations professional
ILR Level 5 – Native or bilingual proficiency in Swiss German and German.
ILR Level 2 – Limited working proficiency in French, ILR Level 1 – Elementary proficiency in Italian
Calm under pressure
AED and CPR training with Swiss International Airlines
Passion for travel
August 2013-CurrentCabin Crew Member | Swiss International Airlines | Zurich, Switzerland
Greeted passengers, verified tickets and directed passengers to assigned seats.
Addressed passengers' concerns about delayed and canceled flights and resolved the issue through ground control.
Explained the use of safety equipment and answered passengers' questions.
Solicited customer feedback and resolved any problems through critic forms.
Supervised unaccompanied minors during flights.
Administered first aid to passengers experiencing medical emergencies.
Stocked aircraft cabin interiors for flights with equipment and supplies.
Trained on operation of various aircrafts, including Airbus 319,320,321 and Airbus 330,340.
Relayed updates and information to passengers in a friendly and timely manner.
Maintained a friendly, positive attitude when dealing with distressed passengers.
Catering | Emil Frey AG | Safenwil, Switzerland
Helped with preparation, set-up, and service for catering events
Set dining tables according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Provided friendly and attentive service.
Consistently provided professional, friendly and engaging service.
2013High School Diploma: Neue Kantonsschule Aarau, Aarau, Switzerland