cabin agent resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Websites, Portfolios, Profiles
slayedbyameil.as.me/
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.Flexible and approachable, with strong organizational and time management skills. I'm also dedicated and goal driven, I will get the job done !!
Skills
Cash handling accuracy
Merchandising knowledge
Inventory control procedures
Brand promotions
Excellent communication skills
Reliable and punctual
Listening skills
Team player mentality
Strategic planning
Sales development
Written and oral communication skills
Sales expertise
Customer- and service-oriented
Outgoing personality
Negotiations
Cleanliness and sanitation
Business travelers
Work History
Cabin Agent, 09/2020 to 11/2021 Unifi – Roanoke, VA,
Cleaned aircraft to prevent build-up of debris and grime .
Maintained stock of snacks and reading materials to distribute to airline passengers during flights.
Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
Complied with TSA, FAA and DGS regulations.
Lifted 40 pounds to carry cleaning equipment and cases of supplies for servicing aircraft.
Conducted security inspections of aircraft for compliance with government and Delta requirements.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Sales Associate, 12/2020 to 03/2021 Tommy Bahama – West Palm Beach, FL,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Maintained organized, presentable merchandise to drive continuous sales.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Processed product returns and assisted customers with other selections.
Completed orders through POS system and organized product deliveries to meet customer timetables.
Sales Associate, 07/2019 to 10/2019 Tommy Bahama – White Plains, NY,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers by finding needed lingerie and clothing items and checking inventory for items at other locations.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Helped average of 5 customers per day by responding to inquiries and locating products.
Sales Associate, 06/2018 to 05/2019 Tommy Bahama – Williamsburg, VA,
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assisted customers by finding needed items and checking inventory for items at other locations.
Used POS register system to ring up customer purchases, process payments and issue receipts.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Education
Bachelor of Science: Biology, Expected in to Clark Atlanta University - Atlanta, GA GPA:
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