Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
- Training personnel
- Concentration
- Machinery Maintenance
- Meat Weighing and Labeling
- Deboning Meat
- Carcass Cutting
- Meat preparation
- Meat inspection
- Depth perception
- Dexterity
- Supplies maintenance
- Hand-eye coordination
- Safe food handling
- Forklift Operation
- Meat cutting
- Quality assurance
- Inventory management
- Patient Care Planning
- Patient Care
- Organization and Planning
- Healthcare Administration
- Patient Management
- Rehabilitation
- Dementia Knowledge
- Allergy Management
- Healthcare Ethics
- Bathing
- Patient Bathing
- Diabetes Diagnosis and Treatment
- Infection Control
- Treatment Planning
| - Patient Information Collection
- Postoperative Care
- Critical care nursing
- Clinical Documentation
- Employee Evaluation
- Family Education
- Vaccine administration
- Personal care needs
- Neurology awareness
- Medical evaluation
- Vision screenings
- Supply restocking
- Markets research
- Removing sutures
- Professional bedside manner
- Sanitation
- HIPAA education
- Critical care
- Discharge Planning
- Disaster Recovery
- Computer proficiency
- Planning and Coordination
- Microsoft Office
- Critical thinking
- Data management
- Computer skills
- MS Office
- Flexible & Adaptable
- Adaptability
- Leadership
|
09/2018 to Current Butcher Loews Hotels – Santa Monica, CA,
- Adhere to safety and cleanliness standards and maintained equipment.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Conducted proper operations of tenderizers, injectors and smoking ovens.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Cut meats to customer specifications and answered questions about specialty products.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
09/2019 to 08/2020 Customer Service Representative Unitedhealth Group – Cinco Ranch, TX,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Regularly exceeded daily sales and product add-on quotas.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
07/2012 to 08/2018 Supervisory Special Agent Teleperformance USA – City, STATE,
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Set overall vision and provided team leadership.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Monitored workshop work flow for over 50 employees.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Evaluated employee performance and coached and trained to improve weak areas.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
03/2001 to 04/2004 Sailor US Navy – City, STATE,
- Filled orders by gathering merchandise specified in requisitions.
- Received product shipments and organized in stockroom storage area.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Documented shipping and receiving records to confirm receipt of orders.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
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