Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

  • Training personnel
  • Concentration
  • Machinery Maintenance
  • Meat Weighing and Labeling
  • Deboning Meat
  • Carcass Cutting
  • Meat preparation
  • Meat inspection
  • Depth perception
  • Dexterity
  • Supplies maintenance
  • Hand-eye coordination
  • Safe food handling
  • Forklift Operation
  • Meat cutting
  • Quality assurance
  • Inventory management
  • Patient Care Planning
  • Patient Care
  • Organization and Planning
  • Healthcare Administration
  • Patient Management
  • Rehabilitation
  • Dementia Knowledge
  • Allergy Management
  • Healthcare Ethics
  • Bathing
  • Patient Bathing
  • Diabetes Diagnosis and Treatment
  • Infection Control
  • Treatment Planning
  • Patient Information Collection
  • Postoperative Care
  • Critical care nursing
  • Clinical Documentation
  • Employee Evaluation
  • Family Education
  • Vaccine administration
  • Personal care needs
  • Neurology awareness
  • Medical evaluation
  • Vision screenings
  • Supply restocking
  • Markets research
  • Removing sutures
  • Professional bedside manner
  • Sanitation
  • HIPAA education
  • Critical care
  • Discharge Planning
  • Disaster Recovery
  • Computer proficiency
  • Planning and Coordination
  • Microsoft Office
  • Critical thinking
  • Data management
  • Computer skills
  • MS Office
  • Flexible & Adaptable
  • Adaptability
  • Leadership
Work History
09/2018 to Current
Butcher Loews Hotels Santa Monica, CA,
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Used boning knife, skewers and twine to shape, lace and tie roasts.
  • Conducted proper operations of tenderizers, injectors and smoking ovens.
  • Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
09/2019 to 08/2020
Customer Service Representative Unitedhealth Group Cinco Ranch, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
07/2012 to 08/2018
Supervisory Special Agent Teleperformance USA City, STATE,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Set overall vision and provided team leadership.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Monitored workshop work flow for over 50 employees.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Worked with management team to implement proper division of responsibilities.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
03/2001 to 04/2004
Sailor US Navy City, STATE,
  • Filled orders by gathering merchandise specified in requisitions.
  • Received product shipments and organized in stockroom storage area.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Expected in 06/2001
HS: College Preparatory
Neosho High School - Neosho, MO
Expected in
Bachelor Of Science: Sociology
Missouri Southern State University - Joplin, MO
Expected in
Emergency Medical Technician: Emergency Medical Technology
Crowder College - Neosho, MO
Expected in
CNA: Certified Nurses Aide
Franklin Technology Center - Joplin, MO
Expected in
MANDT: Emergency Restraint Techniques
Arc of The Ozarks - Joplin MO,
Expected in
Certified Medical Technician: Medication Administration
Crowder College - Webb City, MO,
Expected in
Piercing, Branding And Scarification: Body Modification
Association of Professional Piercers - Las Vegas, NM,
Expected in
Implant Installation And Removal: Body Modification
Association of Professional Piercers - Las Vegas, NM,

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Resume Overview

School Attended

  • Neosho High School
  • Missouri Southern State University
  • Crowder College
  • Franklin Technology Center
  • Arc of The Ozarks
  • Crowder College
  • Association of Professional Piercers
  • Association of Professional Piercers

Job Titles Held:

  • Butcher
  • Customer Service Representative
  • Supervisory Special Agent
  • Sailor


  • HS
  • Bachelor Of Science
  • Emergency Medical Technician
  • CNA
  • Certified Medical Technician
  • Piercing, Branding And Scarification
  • Implant Installation And Removal

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