Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Skills
Training personnel
Concentration
Machinery Maintenance
Meat Weighing and Labeling
Deboning Meat
Carcass Cutting
Meat preparation
Meat inspection
Depth perception
Dexterity
Supplies maintenance
Hand-eye coordination
Safe food handling
Forklift Operation
Meat cutting
Quality assurance
Inventory management
Patient Care Planning
Patient Care
Organization and Planning
Healthcare Administration
Patient Management
Rehabilitation
Dementia Knowledge
Allergy Management
Healthcare Ethics
Bathing
Patient Bathing
Diabetes Diagnosis and Treatment
Infection Control
Treatment Planning
Patient Information Collection
Postoperative Care
Critical care nursing
Clinical Documentation
Employee Evaluation
Family Education
Vaccine administration
Personal care needs
Neurology awareness
Medical evaluation
Vision screenings
Supply restocking
Markets research
Removing sutures
Professional bedside manner
Sanitation
HIPAA education
Critical care
Discharge Planning
Disaster Recovery
Computer proficiency
Planning and Coordination
Microsoft Office
Critical thinking
Data management
Computer skills
MS Office
Flexible & Adaptable
Adaptability
Leadership
Work History
09/2018 to Current
ButcherLoews Hotels – Santa Monica, CA,
Adhere to safety and cleanliness standards and maintained equipment.
Used boning knife, skewers and twine to shape, lace and tie roasts.
Conducted proper operations of tenderizers, injectors and smoking ovens.
Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
Cut meats to customer specifications and answered questions about specialty products.
Performed meat inspections and checked temperature environment to maximize food safety.
Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
09/2019 to 08/2020
Customer Service RepresentativeUnitedhealth Group – Cinco Ranch, TX,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered constant flow of customer calls with minimal wait times.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Regularly exceeded daily sales and product add-on quotas.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
07/2012 to 08/2018
Supervisory Special AgentTeleperformance USA – City, STATE,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
Set overall vision and provided team leadership.
Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Monitored workshop work flow for over 50 employees.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Analyzed equipment breakdowns using various troubleshooting methods.
Evaluated employee performance and coached and trained to improve weak areas.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Worked with management team to implement proper division of responsibilities.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
03/2001 to 04/2004
SailorUS Navy – City, STATE,
Filled orders by gathering merchandise specified in requisitions.
Received product shipments and organized in stockroom storage area.
Tagged merchandise and neatly stocked on shelves and display areas.
Documented shipping and receiving records to confirm receipt of orders.
Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Maintained energy and enthusiasm in fast-paced environment.
Used Microsoft Word and other software tools to create documents and other communications.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Expected in 06/2001
HS: College Preparatory Neosho High School - Neosho, MO GPA:
Expected in
Bachelor Of Science: Sociology Missouri Southern State University - Joplin, MO GPA:
Expected in
Emergency Medical Technician: Emergency Medical Technology Crowder College - Neosho, MO GPA:
Expected in
CNA: Certified Nurses Aide Franklin Technology Center - Joplin, MO GPA:
Expected in
MANDT: Emergency Restraint Techniques Arc of The Ozarks - Joplin MO, GPA:
Expected in
Certified Medical Technician: Medication Administration Crowder College - Webb City, MO, GPA:
Expected in
Piercing, Branding And Scarification: Body Modification Association of Professional Piercers - Las Vegas, NM, GPA:
Expected in
Implant Installation And Removal: Body Modification Association of Professional Piercers - Las Vegas, NM, GPA:
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