Business Process Owner (bpo) Resource Management resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Lean Six Sigma Black Belt Process Expert eager to contribute to team success through hard work, attention to detail, excellent organizational skills and superb communication. Experienced process leader with over 10 years of experience in Lean Six Sigma. Excellent reputation for resolving problems and improving customer satisfaction. Change Champion ready to lead teams to the success of company goals.

  • Persistent in pursuit of process excellence
  • Tireless customer champion (internal and external customers)
  • Strong curiosity and humility to effectively understand issues and challenges of process performers
  • Strong ability to influence and negotiate; to work with individuals across multiple teams to accomplish objectives
  • Ability to take initiative; self-motivated
  • Excellent interpersonal and relationship building skills, with ability to communicate effectively across all levels
  • Strong leadership skills with ability to develop staff through coaching, training, and support
  • Ability to think creatively, identify and implement improvements to processes and procedures
  • Strong decision making skills
  • Superior change management skills; ability to lead change initiatives and communicate in a positive manner
  • Excellent planning, problem-solving and project management skills
  • Exceptional communication (verbal, written), presentation and interpersonal skills
Work History
12/2014 to Current Business Process Owner (BPO) - Resource Management Johnson & Johnson | Jackson, MS,
  • Partner with employees to drive value implementing Lean Six Sigma (LSS) tools and methodologies on their largest opportunities, ultimately providing benefit and value to all stakeholders including leadership, employees and customers.
  • Plan and conduct activities related to development of new processes including researching current and emerging technologies, evaluating process cost, quality, capability alternatives, performing process characterization and optimization using designed experiments, problem solving, and decision-making tools.
  • Participate as a strategic thought partner for Leadership Teams.
  • Align overall project pipeline with annual financial plan and objectives.
  • Continuously assess performance excellence process, develop gap analyses and plans to close gaps (better resource management, training needed, identify process drift, etc.).
  • Coordinate periodic project report-out to Leadership Teams to ensure alignment and progress.
  • Manage dynamic and cross functional teams to better assess daily operations of production, planning and fulfillment teams while continuously driving and delivering results against established company criteria and key performance indicators.
  • Create opportunities to share and develop best practices with LSS emphasis on standard work, process confirmation to drive employee engagement, reduced voluntary turn-over and improved throughput.
  • Map out, drive and continuously improve day-to-day operations in hyper-growth environment, effectively engaging, motivating and directing teams to ensure on-time and accurate delivery of customer products.
  • Facilitate high level of employee participation on teams and in events to foster high involvement, accountability, and results.
  • Provide cross-functional leadership from front lines and immerse in trenches to optimize productivity, promote growth, encourage innovation ideas, and create excellent culture.
  • Ensure continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities.
  • Drive customer-focused environment committed to delivering high quality product to customers.
  • Analyze shift performance to identify operational opportunities, trends, and potential cost-saving improvements.
  • Conduct presentations and formal training programs to enhance team communication and employee engagement.
  • Ensures fulfillment of all regulatory, safety, industrial hygiene, and environmental requirements for implementation of new products, processes, and equipment.
  • Utilize change management expertise to support employee’s execution of new or redesigned processes as they go through phases of change.
  • Create annual goals aligned with Strategic Plan then monitor and report process metrics to balanced scorecard and other reporting mechanisms as appropriate.
  • Responsible for supporting enterprise risk management to measure, monitor and control operational deficiencies using established methodologies and exercising control plans to verify alignment with area specific requirements.
  • Responsible for understanding impacts and identifying and developing communication to relevant stakeholders.
12/2012 to 12/2014 Senior Project Manager & Senior Process Engineer Municipal Employees Retirement System Of MI | City, STATE,
  • Directed changes to project scope, cost, and implemented appropriate change management processes to keep project on track.
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
  • Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Gathered project requirements through interactions, meetings and walk-throughs with potential application users to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups.
  • Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
  • Continued to incorporate process improvement activities and duties integrated with project management.
01/2011 to 12/2012 Senior Process Engineer Municipal Employees Retirement System Of MI | City, STATE,
  • Created series of process optimizations to reduce production errors and increase quality.
  • Developed documentation, diagrams and specifications to meet project requirements and regulatory standards.
  • Provided technical assistance to production team when issues arose.
  • Established project schedules and monitored tasks to meet milestones during each phase.
  • Led Six Sigma projects to streamline processes.
  • Optimized processes to reduce cost and increase efficiency.
  • Decreased labor hours implementing improved training initiatives.
  • Conducted root cause analysis to identify, prioritize and eliminate process losses.
  • Solicited proposals from third-parties to provide holistic costing data in proposal documentation.
  • Managed third-party contractors, inspecting completed work and ongoing efforts to confirm quality and adherence to prescribed guidelines.
  • Created process simulations to test operational outcomes without causing service disruptions.
  • Prepared scope of work documentation for use in project planning
  • Collaborated with technologists to address operating issues and support rapid recovery.
  • Coached newly hired employees and interns while observing progress and delegating tasks.
Expected in 11/2011 Master of Science | Organizational Leadership And Development Central Michigan University, Mount Pleasant, MI GPA:
Expected in 05/2006 Bachelor of Science | Business Administration And Management Davenport University, Lansing, MI, GPA:
  • Michigan Quality Council, Examiner Certification (MQCEC)
  • Certified Process Professional (CPP)
  • Development Dimensions International Certification (DDI)
  • Black Belt Six Sigma (BBSS)

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Resume Overview

School Attended

  • Central Michigan University
  • Davenport University

Job Titles Held:

  • Business Process Owner (BPO) - Resource Management
  • Senior Project Manager & Senior Process Engineer
  • Senior Process Engineer


  • Master of Science
  • Bachelor of Science

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