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Business Operations Specialist/Special Assistant to the Dean of Continuing Education Resume Example

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BUSINESS OPERATIONS SPECIALIST/SPECIAL ASSISTANT TO THE DEAN OF CONTINUING EDUCATION
Executive Profile

Business Operations Specialist with management experience and exceptional people skills. Versed in college operating systems and compliance. Desires a challenging role at Lone Star College to build upon my skills.

Skill Highlights

Operations management

Community outreach

Bilingual - English/Spanish 

Computer proficient

Vendor sourcing

Financial records and processing

Training and development

Accounts Payable/Receivable

Workforce management

New program and promotion implementation

Multi-media teaching tools

Leadership/communication skills

Event management/promotion

Innovative thinker

Marketing
Core Accomplishments

Assisted the Executive Dean to create and implement strategies that led to the Continuing Education department's success.

Monitored financial data for departments monthly reports.

Assisted in the re-organization of the Continuing Education department.

Led the implementation for CE to Credit, Advisors and Counselors Continuing Education Seminars.


Professional Experience
06/2010 to Current
Business Operations Specialist/Special Assistant to the Dean of Continuing Education Austin Community College － Austin, TX
  • Responsible for many aspects pertaining to day to day operations of the department and the support of the Dean of the Continuing Education Department.
  • Maintaining adjunct faculty payrolls along with creating instructor profile set ups in the college reporting systems.
  • Assist in the preparation of contracts for the department, research and resolve financial and billing issues and serve as a liaison to outside vendors and contractors.
  • Prepare monthly financial budget reports for department meetings to discuss revenue profits.
  • Work collaboratively with Directors and Coordinators to streamline class development and curriculum instruction.
  • Facilitate and maintain the relationships developed with community partners such as Goodwill, Skillpoint Alliance, Juvenile Detention centers and local independent school districts.
  • Assist Director of Operations and Executive Dean with department policy & procedures development and marketing projects.
  • Assist the Executive Dean with internal and external special projects including promotional processes, website enhancements, student feedback, and department quality improvement.
  • Coordinates special projects: performs research, planning, facilitation, and communication to internal departments throughout ACC.
  • Serves as communication liaison with college advisors, counselors, and other college groups to support internal communication flow and promotional efforts.
  • Provides support for Executive Dean's internal and external communication processes.
  • Develops, tracks, and analyzes community needs assessments for new program development.
  • Provides recommendations to improve efficiencies and reduce costs for the enhancement of our products and services to our students.
  • Provides research assistance with program development including finding partners, contacting companies or other entities, finding opportunities, and making recommendations.
  • Helps develop and implement student recruitment and completion strategies
  • Assist in development of strong internal and external partnerships with community and local workforce organizations through marketing platforms
  • Worked with college student services to ensure students transition from integrated CE classes.
05/2008 to 06/2009
Student Advisor /Counselor/Recruiter Southern Careers Institute － Austin, TX
  • Recruited potential students through advertising leads, cold calls and convert candidates to full-time students.
  • Assisted students through the financial aid process, and counseled them towards their educational career paths.
  • Worked with Academic Directors, Advisors, Financial Aid Officers and Marketing to help secure new enrollments.
  • Developed marketing strategies to bring in new enrollments.
  • Operated standard office machinery to successfully complete all tasks assigned.
  • Conducted parent/student counseling sessions to educate them on the process and expectations.
06/2003 to 03/2008
Residential/Commercial Loan Officer Citibank Lending － Austin, Tx
  • Actively recruited and oversaw training for new loan officers.
  • Developed the annual business plan for maximum profitability and effectiveness.
  • Managed and reviewed five Loan Officers and their mortgage pipelines.
  • Created advertising for mortgage products and branch customer outreach.
  • Assisted senior-level credit officers with complex loan applications.
  • Adhered to all federal and state compliance guidelines for retail mortgage lending.
  • Interviewed an average of 20 mortgage loan applicants per month.
  • Performed daily maintenance of the loan applicant database.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Determined rate locks, issuance of disclosures and overage and underage and fee waivers.
  • Educated customers on the variety of loan products and available credit options.
  • Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.
  • Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Continued education on current banking products and services through Citibank lending internal professional development.
Education
2017
Ed. D: Community College Leadership Program National American University － Austin, Texas
2014
Masters: Management National American University － Rapids City, South Dakota

Coursework in Management with emphasis in higher education and community colleges
2002
Bachelor of Science: Applied Learning and Development The University of Texas － Austin, Texas

Coursework in Behavior Management with an emphasis in child develop and elementary education.
1994
Associate of Arts: General Studies Galveston Community College － Galveston, TX

General Studies
Interests

THZ Select Baseball Coach (2010-Present)

St. Stephens Episcopal High School Asst. Baseball Coach (2013-Present) THZ Private Instruction/Camp Coordinator (2010-Present)

T-ball Coach 6U

Skilled Welder

House Remodel/House Flipper

College Football Fan

Family

Skills

Cross-Cultural Communications

Departmental Operations Management

Organizational Planning, Restructure and Change

Computer platforms usage

Excel

MS

Power Point

Prezi


Additional Information

For most of my younger years to my mid-30's, I worked for our family business as an automotive/exhaust specialist and fabricator. As the youngest of five, I was able to follow in my brothers and father's footsteps in running our family business successfully.


All Star Muffler Shop-40+ years as family business 

Exhaust systems specialist

Welder; Tig, Mig and Torch

Auto exhaust diagnosis

Sales

Payroll Management

Advertisement

Operations and Planning

Purchasing / Vendor Management

Supervisor (3) employees

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Resume Overview

Companies Worked For:

  • Austin Community College
  • Southern Careers Institute
  • Citibank Lending

School Attended

  • National American University
  • The University of Texas
  • Galveston Community College

Job Titles Held:

  • Business Operations Specialist/Special Assistant to the Dean of Continuing Education
  • Student Advisor /Counselor/Recruiter
  • Residential/Commercial Loan Officer

Degrees

  • Ed. D : Community College Leadership Program
    Masters : Management
    Bachelor of Science : Applied Learning and Development
    Associate of Arts : General Studies

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