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Business Online Banking Specialist/banker Coach Resume Example

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BUSINESS ONLINE BANKING SPECIALIST/BANKER COACH
Summary

Skilled in handling multiple cleaning and repair projects simultaneously. Efficiently cleans, sanitizes, dusts and vacuums rooms and halls, restrooms, offices and other work areas. Possesses familiarity with vacuums, floor polisher and associated cleaning products. Reliable and friendly custodian/maintenance/customer service rep with 4 years of experience providing cleaning services for different types of facilities. Performs routine maintenance and equipment operations with safe and professional approach. Bilingual, fluency in English and Spanish. Skilled at independently handling all types of cleaning, including floors, bathrooms and work areas. Learns quickly on job and multitasks with ease.

Skills
  • High-energy attitude
  • Product organization
  • Call center experience
  • Quality assurance controls
  • Employee coaching
  • Inbound and outbound calling
  • Fluent in Spanish
  • Buffing and waxing
  • Leaf blowing
  • Mixing cleaning chemicals
  • Janitorial equipment familiarity
  • Time Management
  • Excellent communication skills
  • Maintenance
  • Floor waxing
  • Facility maintenance
  • Sanitization techniques
  • Minor repairs
Experience
Company Name | City, StateSpanish Customer Success Specialists08/2019 - Current
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
  • Translated services for Spanish-speaking customer needs.
  • Answered customer questions and addressed concerns.
  • Scheduled appointments with branch bankers to meet customer needs and resolve key concerns.
  • Assisted approximately 50+ customers each day with multiple complex questions.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
Company Name | City, StateCustomer Success Specialists Coach 08/2019 - Current
  • Developed skill-specific training programs to promote employee development.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Advised customers on bank products, services and financial planning options.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
  • Completed connections between callers, departments and professionals.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming calls with friendly and cheerful attitude.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Company Name | City, StateMaintenance Worker03/2015 - Current
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Maintained accountability for building keys, master keys, and access cards.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.
  • Completed routine maintenance checks, notifying management of any needed repairs.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
  • Notified management of structural issues and major repairs.
  • Sanitation
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Notified building managers about needed repairs to maintain public safety.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
Company Name | City, StateDay Program Coordinator10/2018 - 08/2019
  • Set and enhanced program schedules to meet expected demands and enhance client learning opportunities.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Established and enforced modern educational standards to support client needs.
  • Worked with staff to improve cleint behavioral and learning issues with proactive approaches.
Company Name | City, StateCustomer Account Representative09/2008 - 07/2010
  • Distributed information on accounts, insurance plans and diverse funds.
  • Created strategies to expand existing customer base and increase sales.
  • Assessed customer needs and upsold products and services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Answered customer questions regarding shipments.
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Handled merchandise in accordance with product handling standards.
  • Processed payments by accepting cash, checks and credit card payments.
  • Contacted customers prior to delivery to coordinate delivery times.
Education and Training
The Met Sacramento High | CityHigh School Diploma09/2009
Sacramento City College | City, State
References
  • Stepanie Maurits

Current Supervisor Coaching Team

Wells Fargo

2125 Butano Dr Sacramento CA 95825

916-473-1410

Steph has been my supervisor for about a month and a half.

  • Irene Saavedra

Previous Supervisor Spanish Dep.

Wells Fargo

2125 Butano Dr Sacramento CA 95825

916-473-1411

Irene was my supervisor for one year before I moved to Steph's team.

  • Samuel Benitez

Co-worker

Wells Fargo

2125 Butano Dr Sacramento CA 95825

916-236-9759

  • Guillermo Fonseca

Ex-coworker

916-664-2511

Worked together for Rent A Center in 2016 for over one year.

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Resume Overview

School Attended

  • The Met Sacramento High
  • Sacramento City College

Job Titles Held:

  • Spanish Customer Success Specialists
  • Customer Success Specialists Coach
  • Maintenance Worker
  • Day Program Coordinator
  • Customer Account Representative

Degrees

  • High School Diploma

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